Gurpreet Singh Email & Phone Number

Bellevue, Washington, United States

• Identify trends and conduct Root Cause Analysis to recognize process gaps and workflows.• Collaborated with internal stakeholders to implement process changes leading to a 30% increase in on-time projects completion.• Developed metrics for company’s ticketing system to drive stakeholder engagement, reducing total # of tickets by 50%.• Supporting Implementation of new product data management system and depreciation of legacy system.• Oversee Mentorship and development of… Show more • Identify trends and conduct Root Cause Analysis to recognize process gaps and workflows.• Collaborated with internal stakeholders to implement process changes leading to a 30% increase in on-time projects completion.• Developed metrics for company’s ticketing system to drive stakeholder engagement, reducing total # of tickets by 50%.• Supporting Implementation of new product data management system and depreciation of legacy system.• Oversee Mentorship and development of Product Data Management Specialist.• Developed and managed documenting processes and workflows, updating as needed with technology changes and supply chain initiatives.• Received Guiding Principles Award for Outstanding Performance as a Senior Product Data Management Specialist. Show less

Bellevue, Washington, United States

• Identified opportunity to eliminate multiple Price Increase batches and implemented changes with tech team, resulting in decrease from 5+ batches to 1, saving 20+hrs a week.• Partnered with Product line launch team to support and launch Distribution, Marketing only & Business only Product Lines• Supported Supplier/Product Line Transition by collaborating with multiple teams to analyze transition and execution with internal stakeholders.• Conducted User Testing for various internal… Show more • Identified opportunity to eliminate multiple Price Increase batches and implemented changes with tech team, resulting in decrease from 5+ batches to 1, saving 20+hrs a week.• Partnered with Product line launch team to support and launch Distribution, Marketing only & Business only Product Lines• Supported Supplier/Product Line Transition by collaborating with multiple teams to analyze transition and execution with internal stakeholders.• Conducted User Testing for various internal systems (XRM, PDSiBoard, Stax)• Trained New Team members while supporting active workload Show less

Bellevue, Washington

• Analyze SDS/TDS to determine if a given order is eligible to ship via Air, Ocean, LTL, PFF, Temp control, etc. • Oversee accounts and territories, from placing & processing orders to shipping • Develop strong rapport with customers to make order processing seamless and provide solutions • Manage accurate internal account notes to ensure orders are placed according to customer’s specifics instructions • Handle exception orders such as International, Dropships, Bulk, FTL & i3… Show more • Analyze SDS/TDS to determine if a given order is eligible to ship via Air, Ocean, LTL, PFF, Temp control, etc. • Oversee accounts and territories, from placing & processing orders to shipping • Develop strong rapport with customers to make order processing seamless and provide solutions • Manage accurate internal account notes to ensure orders are placed according to customer’s specifics instructions • Handle exception orders such as International, Dropships, Bulk, FTL & i3, requiring exceptional attention to details Show less

Greater Seattle Area

- Accomplished over 3000 safe and successful trips in over 2 years with 4.9 Stars- Build a stronger, kinder community with positive social interactions- Demonstrate ability to deal peacefully with unforeseen circumstances or delays and use of advanced driving techniques to improve time management and safety

Greater Seattle Area

-Provide best customer service to riders by recommending new places to visit resulting in increased customer appreciation and loyalty -Multitasking to transport the customer to the destination while providing exceptional customer service-Working with multiple different apps to ensure the best production

Greater Seattle Area

• Provide coaching and mentoring to 4 new CSRs to help with internal systems and day to day tasks• Mobilize warehouse teams with shipment paperwork consisting of 50-2000 units, per day • Coordinate with transportation brokers to ensure on time pick-up and delivery for 5-10 large shipments a day• Keep an open communication via email and phone calls so customers can trust that they have a reliable support team• Lower transportation costs for customers by identifying and presenting… Show more • Provide coaching and mentoring to 4 new CSRs to help with internal systems and day to day tasks• Mobilize warehouse teams with shipment paperwork consisting of 50-2000 units, per day • Coordinate with transportation brokers to ensure on time pick-up and delivery for 5-10 large shipments a day• Keep an open communication via email and phone calls so customers can trust that they have a reliable support team• Lower transportation costs for customers by identifying and presenting cost-effective solutions. Show less

Greater Seattle Area

Greater Seattle Area

-Company manager for the past 3 years resulting in increased revenue by 25% -Maintained relationships with brokers, shippers, and drivers on everyday bases resulting in consistent flow of business-ProvidE best customer service to brokers and shippers resulting in return customers allowing a steady increase in business by 15%

Renton,Wa

- Advised over 100 customers daily about new models and assisted them in determining which cell phone is suitable to their needs- Trained 6 new sales representatives on internal software programs like RQ4, Watson and POS system- Maintained records of monthly sales and ensured monthly targets were reached by persuading walk-in customers, making calls and asking for referrals from prior customers- Sold optional accessories and additions to plans, persuasively and professionally… Show more - Advised over 100 customers daily about new models and assisted them in determining which cell phone is suitable to their needs- Trained 6 new sales representatives on internal software programs like RQ4, Watson and POS system- Maintained records of monthly sales and ensured monthly targets were reached by persuading walk-in customers, making calls and asking for referrals from prior customers- Sold optional accessories and additions to plans, persuasively and professionally, resulting in additional $4,000 revenue per month for the company- Received multiple awards and recognitions for being one of the top 15 sales representatives in the region, two years in a row Show less

Business Technology Certificate, Business/Office Automation/Technology/Data Entry

Certificate, Business/Office Automation/Technology/Data Entry

High School Diploma, Accounting, Photography, Accounting, Business Managment (Deca)