Gurpreet Singh Email & Phone Number

Bellevue, Washington, United States

• Identify trends and conduct Root Cause Analysis to recognize process gaps and workflows.
• Collaborated with internal stakeholders to implement process changes leading to a 30% increase in on-time projects completion.
• Developed metrics for company’s ticketing system to drive stakeholder engagement, reducing total # of tickets by 50%.
• Supporting Implementation of new product data management system and depreciation of legacy system.
• Oversee Mentorship and development of… Show more
• Oversee Mentorship and development of Product Data Management Specialist.

Bellevue, Washington, United States

• Identified opportunity to eliminate multiple Price Increase batches and implemented changes with tech team, resulting in decrease from 5+ batches to 1, saving 20+hrs a week.
• Partnered with Product line launch team to support and launch Distribution, Marketing only & Business only Product Lines
• Supported Supplier/Product Line Transition by collaborating with multiple teams to analyze transition and execution with internal stakeholders.
• Conducted User Testing for various internal… Show more
• Conducted User Testing for various internal systems (XRM, PDSiBoard, Stax)
• Trained New Team members while supporting active workload Show less

Bellevue, Washington

• Analyze SDS/TDS to determine if a given order is eligible to ship via Air, Ocean, LTL, PFF, Temp control, etc.
• Oversee accounts and territories, from placing & processing orders to shipping
• Develop strong rapport with customers to make order processing seamless and provide solutions
• Manage accurate internal account notes to ensure orders are placed according to customer’s specifics instructions
• Handle exception orders such as International, Dropships, Bulk, FTL & i3… Show more
• Handle exception orders such as International, Dropships, Bulk, FTL & i3, requiring exceptional attention to details Show less

Greater Seattle Area

- Accomplished over 3000 safe and successful trips in over 2 years with 4.9 Stars- Build a stronger, kinder community with positive social interactions- Demonstrate ability to deal peacefully with unforeseen circumstances or delays and use of advanced driving techniques to improve time management and safety

Greater Seattle Area

-Provide best customer service to riders by recommending new places to visit resulting in increased customer appreciation and loyalty -Multitasking to transport the customer to the destination while providing exceptional customer service-Working with multiple different apps to ensure the best production

Greater Seattle Area

• Provide coaching and mentoring to 4 new CSRs to help with internal systems and day to day tasks
• Mobilize warehouse teams with shipment paperwork consisting of 50-2000 units, per day
• Coordinate with transportation brokers to ensure on time pick-up and delivery for 5-10 large shipments a day
• Keep an open communication via email and phone calls so customers can trust that they have a reliable support team
• Lower transportation costs for customers by identifying and presenting… Show more
• Lower transportation costs for customers by identifying and presenting cost-effective solutions. Show less

Greater Seattle Area

Greater Seattle Area

-Company manager for the past 3 years resulting in increased revenue by 25% -Maintained relationships with brokers, shippers, and drivers on everyday bases resulting in consistent flow of business-ProvidE best customer service to brokers and shippers resulting in return customers allowing a steady increase in business by 15%

Renton, WA

- Advised over 100 customers daily about new models and assisted them in determining which cell phone is suitable to their needs- Trained 6 new sales representatives on internal software programs like RQ4, Watson and POS system- Maintained records of monthly sales and ensured monthly targets were reached by persuading walk-in customers, making calls and.

Business Technology Certificate, Business/Office Automation/Technology/Data Entry

Certificate, Business/Office Automation/Technology/Data Entry

High School Diploma, Accounting, Photography, Accounting, Business Managment (Deca)