Gurpreet Singh Email & Phone Number

New Delhi, Delhi, India

Drive relationship and project management with Banks by daily liaising and coordination with all stakeholders• Cross sell all NPCI new products in various verticals of PSU’s & Private Banks and working on the P & L for increasing the revenue.• Conduct Structured monthly product performance review with Bank for products like UPI, RuPay, IMPS, NETC, AePS, NACH.• Successfully delivered major projects and programs for PSU’s & Private Banks• UPI Projects (Lite, Mapper, Aadhaar OTP, Global & others) • NCMC, BEPG SI, S2S• AePS & IMPS• Successfully implemented regulatory projects like MACing, COFT & ODR for 6 PSU’s & 10 Cooperative Banks within the timelines.• Implementation of customization, enhancements, change requests.• Align and manage internal stakeholders within Products and Technology to create momentum and drive the business.• Closure of customer complaints and queries in coordination with Bank and internal Product/Ops teams within TATs to ensure customer delight.• Tracking the NPCI business numbers for account as well as the corresponding competition numbers.• Ensuring 100% Compliance to NPCI audit practices and Compliance to NPCI Circular implementation by the Bank.

New Delhi Area, India

• Managing the team to deliver optimum uptime results and customer experience. • Review of Service calls by CRA’s and the OEMs. • Review vendor performance on monthly basis vis a vis agreed SLA. Initiate course correction wherever required. • Handling customer escalations and quick resolutions.• Coordinate between several work systems and practices to ensure smooth work flow within the organization.• Restructuring operations to address business growth, reduce costs and improvement of services.• Managing recon queries including process formulation and overseeing implementation. • Supervising Field operations team for Site Maintenance and repair activities.• Tracking new site implementation.Established the network of Retailers & Distributors in Delhi for digital wallet (IPAY- Money Remittance, AEPS, Cash Drops).• Successfully achieved monthly & quarterly targets of Business.

New Delhi Area, India

Mphasis Payment Managed Services offers end-to-end ATM Deployment and Management Services to all 26 public sector banks in India, helping them increase their reach while reducing operation costs and increasing uptime. Mphasis has deployed 8000 ATMs across the six states of Gujarat, Dadra & Nagar Haveli, Daman & Diu, Karnataka, Goa, Rajasthan, Orissa and Chhattisgarh within a short span of time make it the largest and fastest deployer of ATMs in India.Deliverables:• Managing service relationship with the customer like SBI, PNB, HDFC and ensuring customer satisfaction is maintained.• Ensuring the account receivables targets are met.• Responsible for the complete business management including contribution Margin, profitability, revenue generation, account receivable • Managing in time Project rollouts, site Closure and Relocation, • Ensuring Service Delivery as per SLA which contributes to the continued growth of the business with the client.• Work to maximize revenue and profitability within assigned accounts.• Escalation Management and assuring high quality and timely resolution of the issues seeking internal vertical support.

Mumbai Area, India

Prizm Payments is a leading financial services provider with a vision to be "a leader in enabling Secure‚ Innovative Payment services across Electronic Channels". Prizm Payments was formed in 2008 by the coming together of a very capable management team with collective experience of 150+ years in EFT Services. Since then Prizm Payments has grown to becoming a leader in the providing innovative financial services with over 10,000 ATMs deployed and under management and maintenance,25,000+ POS devices under management. The network is managed by 750+employees in 8 offices and 105 service locations covering 600 points of presence across the country.Deliverables:• To ensure smooth delivery of service levels to the key customers like Axis Bank, IDBI.• Ownership of service relationship with the customer and managing customer escalations.• Overseeing and managing the turnkey project till completion along with customer satisfaction. These include TIS, ATM deployment, Switch migration activity, projected planning and coordination. Including site designing, branding. Etc.• Liaising between the client and internal recon team to formulate and work on recon process and guidelines.• Generation and presentation of customized reports and presentation.• Work to maximize revenue and profitability within assigned accounts.• Ensuring cross- functional teams work with synergy

Mumbai Area, India

As one of India's retail pioneers with multiple retail formats, we connect a diverse and passionate community of Indian buyers, sellers and businesses. The collective impact on business is staggering: Around 220 million customers walk into our stores each year and choose products and services supplied by over 30,000 small, medium and large entrepreneurs and manufacturers from across India.); Deliverables:Develop & execute strategies for lead generation, sales that ensure attainment of company sales goals & profitability.Understand client need, conceptualize & implement analysis plan.Plan and develop systems and procedures to improve the operating quality and efficiency of the department. Meeting corporate clients, architects, designers & builders to develop business.Coordination with different departments for the follow up and the execution of the order.Attending project meetings/ follow up with customers till order is placed by them.Potential Mapping of the market & business projections.

Pune Area, India

Details: Job entailed working under the Manager-India services gateway in order to identify the outsourcing/offshoring opportunities from European Union. Studied the legal framework of the European Union and identified the laws which impact outsourcing/offshoringAchievements:Arrived at the order according to the ease of outsourcing and found out the various laws and norms which arevery important for off shoring.

New Delhi Area, India

Client Servicing & Media RelationsDetails: Job entailed working under the Manager-Image Management in order to make a brand top of mind recall for the customer by using below the line advertising. Worked with the client to make the new product launch successful, building media relations to get the coverage of the products in the both print and electronic media.Achievements: Created brand awareness for the products of various clients by using a mix of electronic and print media.

Work Description:Solving Customer Queries over phoneWorking with the teammates to ensure the regular updation of informationMaintaining Customer Loyalty and increasing trust of the brandDuration: 1 year & 8 months

Pgpel, Marketing

Bba, Management