Specialized in Improving and Optimizing Google Ads for the customer needs. Worked with both Direct and GCS Partners for United Kingdom and United States.

LOB : Back Of House(BOH) - Position : Level 2 Technical Associate for 6 months.The process includes making outbound calls to the Australian customer regarding their lodged fault for their internet or landline issues. We thoroughly investigate the customer’s internet or landline service to find the fault and get it resolved.We either try to fix the issue remotely or call the customer and assist them in resolving the fault. In some cases we schedule a technician to visit the premises… Show more LOB : Back Of House(BOH) - Position : Level 2 Technical Associate for 6 months.The process includes making outbound calls to the Australian customer regarding their lodged fault for their internet or landline issues. We thoroughly investigate the customer’s internet or landline service to find the fault and get it resolved.We either try to fix the issue remotely or call the customer and assist them in resolving the fault. In some cases we schedule a technician to visit the premises and fix the issue.Tools Used : Salesforce, Natama, Siebel, C-IMS, AWBT and BAT. LOB : Front of House(FOH) - Position : Technical Support for Home Phone / Landline Connections (Voice) for 6 months.The process includes receiving incoming calls from the Australian customer to report their landline issues. Most landline customers include people who are on medical priority or elder customers who are in dire need of landline services.We thoroughly investigate the customer’s landline service to find the fault and get it resolved.Tools Used : SIIAM, Salesforce, Siebel, CAM, Shazbot, Sultan and AWBT. Show less