• Completing IT Audit for the Engagements from Kick-off to Closure• Performing the ITAC and ITGC audit for large clients starting from creating the request list, planning, walkthroughs to performing the audit steps to the closure.• Assist/perform or perform all sections of an information systems audit such as software applications, databases, networks, data security, and IT frameworks• Reviewed systems for adequate management controls, efficiency, and compliance with policies, regulations, and accounting principles. Made recommendations when necessary.• Created Data flow diagrams, flowcharts to document business systems and processes for IT audit reports. Performed both Integrated audits and IT audits relating to Operating Systems, Linux, SQL Database, Oracle ERP and various other applications• Assist with the planning and scoping of audits, including performance of walk-throughs and preparation of work programs.• Review the work done by the staff team members to ensure the quality, timeliness and processes/steps are performed.• Evaluate Audit findings and work for the remediation of the deficiencies.• Assist in reporting status and results to Management before closure call.

• Conducting Internal Audit for Sapient Globally, including ITGC CONTROLS and APPLICATION CONTROLS• Monthly and Quarterly Internal Audit• Involved in Change Management, Logical and Physical access management etc.• Coordinating with External Auditors for ITGC audit from Kick off meeting to Final Closure that includes Date gathering, evidences sharing, discussion over observations etc.• Accurately identifying a client's key requirements and preparing Process design document which includes FSD, BRD etc.• Ability to lead and develop a team comprising of people from different locations and time zones• Consulting with customers for requirement gathering, finalizing functional specifications, generating and compiling reports based on the findings.• Analyzing and preparing project understanding documents and Capable of taking full ownership of activities such as developing responses to RFIs/RFPs, conducting discovery calls and workshops with the client.• Monitoring progress to meet deadlines, standards & cost targets. Developed, managed and tracked project plan to implement requested features

 Providing the Desktop and technical support to the employees of the Prometric Providing the hardware, software, outlook and operating system support. Provide resolution of procedural, process, information and technical problems for requests from testing center administrators submitted by phone, email, chat and/or FAX. To provide high technical support in hardware, software and networking. Active directory and exam delivery. Provide audit trail of all problems and resolutions (problem description, troubleshooting steps taken, resolution) through the use of Magic and other support tools. Solve all the Queries of Test center administrators within predefined SLA. Take ownership of problems, and follow appropriate escalation paths to ensure the problems are resolved in timely and effective ways to meet customer service and Global Help Desk metrics. Follow established procedures for call and chat referral, escalation and problem resolution with Level 2 Engineers globally. Work cooperatively with other team members including those in other regions. Recommend changes or additions to existing procedures that will improve the overall effective operation of the Global Help Desk support model. Perform other duties as assigned.

 Solving Queries and Problem Related to Hardware and Software Installing & Configuring the Company Software. Responsible for Daily Server Backup  Supporting for ALL HARDWARE & SOFTWARE problem Installing, Administering and monitoring MS windows XP and windows-7. Helping on-line Support Engineers, solve configuration problems related to Mails, operating systems, desktop software, servers and networking devices. Providing IT support to TATA TELESERVICES LIMITED users as per SLA. Working on ticketing tool CCM Helpdesk, Developed by TCS. Managing Helpdesk to support +500 users including remote locations.  Vendor Management. Administration, Installation, Troubleshooting of Software like, Windows XP/windows-7 And application software like MS Office, Java, Oracle 8i/9i, SQL Server and client, IE. Providing high-end technical support to my engineers placed at remote location.