• Managing a team of 9 individuals. Work includes - People Review, Upskilling, Workload management, and assigning people to various ongoing projects.• Responsible for coaching, mentoring, and overall development of my team• Focus on reduction in Incidents, Problem Management• 14% Decrease in Incidents in the first year and 23% decrease overall in 3 years.• Created several Digital dashboards/Monitor-Scripts during the Covid-19 period when the team was working from Home.• Managing the cloud upgrades during the weekend and acting as SPOC between the upgrade team and various cross-functional teams like Dev, QA & Management teams• Various Excel-based Macros created to provide real-time feedback in monthly operations review with the management team and to help project managers with reporting. Reports are also being used for performance feedback in team weeklies.• Handling Customer and internal escalation and providing technical support to the team as necessary• Handling the Problem Management practice within the company to derive Root cause and permanent fix, to minimize the customer impact, create internal RCA• Leading various projects like monitoring enhancements, Alert reduction, Weekly Audits, and various in-house projects• Responsible for creating all the new monitors, modifying existing monitors, creating test cases, understanding and documentation of the new features coming in the UI and Storage side.

• Experienced in running (2500+ servers) Linux/UNIX production environments• Managed an international, 24-7/always-on, multi-site infrastructure powering the Zscaler Security Cloud• Ensured proper security, monitoring, alerting, and reporting for the infrastructure• Strong working knowledge of Linux/UNIX/FreeBSD and core systems. Hand on experience on networking• Scripting experience including - Bash, Python• Implementing and maintaining server monitoring system (Nagios) • Closely working with Development and QA team• Writing custom scripts in Python and Shell for Nagios or related for day-to-day activities to ease the tasks• Deleting/cleaning the logs (Log Rotation) & unwanted files, analysis of system logs to maintain the system health and resolve various issues• Provisioning of new cloud servers• Upgrading Servers worldwide, pre & post validation testing

• Worked as a System and production support engineer for linux.• Supporting more than 1000+ UNIX (VM + Physical) servers and multiple applications running on it.• File system administration, create/ configure file systems, troubleshoot and repair file systems• LVM – Management of Volume Group, Physical Volumes, Logical Volumes• Hands on experience of Switching VERITAS Cluster Service Group in failover scenario or as part of a schedule activity• Working on Restoring the data using TSM / NETBACKUP Backup-Restore technique• Patch and Package management using RPM and YUM• Handling Jobs and Schedules of different applications through TWS• Providing primary support to Database and applications• Working with application, development & other teams to strategize the downtimes for servers for various upgrades & changes• Server OS & kernel patching • Monitoring of disk space, system and application error, memory and swap utilization, disk performance, CPU utilization• Incident, change and problem management • Configuration and troubleshooting of printers using Output Management, VPOM and unispool

• L1 support to applications running through JBoss, apache• Server's Performance Monitoring, disk & resource utilization monitoring• Providing pre/post-deployment support for upgrades/changes/enhancements done on production (Live) Environment.• Have taken the responsibility of deployment, raising change request,s and coordinating with the IBM UNIX/Networks team to complete the installation of patches & packages.• Analyzing and investigating defects and faults, and tracing them till final resolution.• A monthly highlight report, fault report, Utilization report is made for the management• Troubleshooting & installation of JBOSS,JMS,APACHE,HADOOP.• Monthly UID, QEV, Dormant ID & shared ID declaration• Nagios configuration,installation, and troubleshooting• Provide support out of office hours, during weekends, and during major deployments

• Installed and configured Solaris and Linux machines• Disk Management using SVM & LVM• SVM – Management of Volumes• Installed server with ZFS file system• System Administration• Performance monitoring as a part of the L1 team• Patch & Package installation in Both Linux/Solaris• Maintain information on the assigned customers, including contact points, deployment data, remote access methods, and other information as requested by management • Setup NFS server, configurations & troubleshooting in Solaris / Linux• Basic knowledge of configuring Solaris zones