Guru Krishnamurthy

Guru Krishnamurthy Email and Phone Number

Service Delivery Leader @ HCLTech
California, United States
Guru Krishnamurthy's Location
San Francisco Bay Area, United States, United States
Guru Krishnamurthy's Contact Details

Guru Krishnamurthy work email

Guru Krishnamurthy personal email

n/a
About Guru Krishnamurthy

Dynamic leader with the ability to formulate strategies, lead change, drive execution to deliver successful business outcomes. Effective leader focused on customer success delivering the highest quality product or service. Extensive expertise in providing management consulting for Executives in globally diverse, complex, matrix-based environments.Highlights of Expertise Strategic Leadership Management Consulting Customer and Client Success Product & Services Business Operations Business Analytics & Problem Solving Building & Leading High-Performance Teams

Guru Krishnamurthy's Current Company Details
HCLTech

Hcltech

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Service Delivery Leader
California, United States
Guru Krishnamurthy Work Experience Details
  • Hcltech
    Service Delivery Leader
    Hcltech
    California, United States
    View
  • Ni (National Instruments)
    Senior Consultant - Services Strategy & Transformation
    Ni (National Instruments) May 2023 - Present
    Austin , Texas, Us
    Providing Executive /Management Consulting for Global Post-Sales Services ($90M Business) Transformation strategy and execution. Enabling ROI based Strategic Investment decisions. Leading Strategic PMO: Transformation roadmap creation & Enabling Execution (Portfolio, Services Engineering and Service Delivery), helping improve Business Unit Relationships and GTM efforts. Key results over the past year include - 100% attainment of revenue goals >90% Customer Satisfaction- Significant improvement in End-to-End resolution time for Hardware, Support & Field Services- Simplification of Services Portfolio
    View
  • Workday
    Sr. Director- Business Strategy & Operations
    Workday Aug 2021 - May 2023
    Pleasanton, California, Us
    Led Business Strategy and Operations function for Workday Platform & Cloud Engineering Group, enabling the best possible Developer Experience (DX) and Customer Experience (CX) by driving Platform Engineering & Delivery Excellence. Key strategic focus areas included Strategic portfolio Planning, Agile transformation, Developer Support & Operational Readiness.
    View
  • Unitedhealth Group
    Director- Digital Capability & Client Success
    Unitedhealth Group Jan 2020 - Feb 2021
    Us
    Led cross-functional capability and product teams to Improve overall Day 2 client services experience resulting in higher client satisfaction, product adoption (+5%) and renewal rate for large strategic clients. Established client life cycle-based support & engagement model. Improved efficiencies through configurability & streamlining of client demand management process
    View
  • Unitedhealth Group
    Director- Digital Transformation Strategy & Operations
    Unitedhealth Group Jun 2019 - Dec 2019
    Us
    Enabled strategic prioritization and planning for Optum Rx Enterprise solutions portfolio of Digital Products and Capabilities with a clear focus on Business value. Driving & Tracking Execution, Investments and Impact through a structured Rhythm of the Business.
    View
  • Cisco
    Sr. Business Program Manager - Digital Transformation Programs
    Cisco Jun 2017 - Jun 2019
    San Jose, Ca, Us
    Led strategic Cisco Services technology programs with a clear focus on customer& business outcomes Managed a $120m Services Technology portfolio and drove $10m savings and reinvestment into transformational initiatives. Established innovation and incubation framework for Machine Learning and AI based capabilities with a $15m investment portfolio enabling growth in customer satisfaction and revenue.
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  • Cisco
    Sr. Manager - Services Business Strategy & Operations
    Cisco Apr 2012 - May 2017
    San Jose, Ca, Us
    Oversaw Business Operations Management and Led strategic programs with a focus of enabling organizational success for Cisco Services technology groups.Led Vendor management office and delivered $5m savings through optimization and consolidation (60+ vendors to 15). Drove agile adoption efforts through a global program management office. Reduced cost per support case by 50% through a multi-year software support strategy and improvements in delivery models.
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  • Yahoo!
    Director-Global Strategy & Business Operations
    Yahoo! Oct 2011 - Mar 2012
    Sunnyvale, Ca, Us
    Provided global business strategy leadership for a team of 50+ people Led Business Strategy, training, quality assurance, and analytics function for Yahoo Global Customer Service (~1200 employees, 50 products, 15+ languages). Enabled long term support strategy and vendor performance improvement models.
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  • Microsoft
    Global Quality & Customer Experience Strategy Lead
    Microsoft Jan 2009 - Oct 2011
    Redmond, Washington, Us
    Provided corporate leadership for driving quality and customer experience strategiesLed a team of global Quality and Six Sigma experts to implement a service delivery quality framework resulting in 4 points of improvement in Customer Satisfaction for Commercial Tech support. Improved customer experience measurement process that reduced operating costs by 60%, data issues by 80%, and delivery time for or efforts for data reporting by 50%.
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  • Microsoft
    Group Manager- Quality Strategy & Business Excellence
    Microsoft Aug 2003 - Jan 2009
    Redmond, Washington, Us
    Defined and delivered a business excellence strategy for the product support delivery center.Led the Business Excellence group providing specialized business intelligence and reporting, quality, and process excellence management services with a goal of achieving customer satisfaction and quality improvements. Cultivated strong relationships with key stakeholders, and promoted excellence for the division in India. Provided business management support and consulting for regional executives including annual business strategy planning, setting targets, fiscal initiatives and business reviews.
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  • Dell
    Support Delivery Manager- Consumer & Small Business
    Dell May 2002 - Aug 2003
    Round Rock, Texas, Us
    Directed 50+ member team providing product support for EMEA home and small business customers.Managed service delivery group, including training, mentoring, and overseeing daily operations. Facilitated with Customer Support operations transition from Ireland to India, assisting with hiring and training new staff. Led special task force charged with reducing customer issues and escalations, and improving business processes
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  • Indicom Softech Private Limited
    Professional Services Delivery Manager
    Indicom Softech Private Limited Feb 2000 - Apr 2002
    Responsible for planning and delivery (P&L) of Professional services (Applications development and Infrastructure management). Engagement Manager for key accounts including Compaq/HP
  • Iiht Ltd
    Regional Manager- Channel Strategy & Operations
    Iiht Ltd Jul 1996 - Jan 2000
    Bangalore, Karnataka, In
    Managed Channel operations and business with P&L responsiblity for 11 Franchises in the regions of Andhra Pradesh, Northern Karnataka & Southern Maharashtra. Led the Corporate training delivery and faculty development programs
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  • Various Start-Ups
    Customer Support Engineer & Technical Trainer
    Various Start-Ups 1994 - 1996
    Customer Support for Hardware and Networking

Guru Krishnamurthy Skills

Service Delivery Leadership Quality Assurance Vendor Management Project Management Program Management Strategy Enterprise Software Customer Service It Service Management Strategic Leadership Outsourcing Customer Experience Cross Functional Team Leadership Business Analysis Global Operations Operational Excellence Cloud Computing

Guru Krishnamurthy Education Details

  • University Of California, Berkeley, Haas School Of Business
    University Of California, Berkeley, Haas School Of Business
    Executive Education
  • Bangalore University
    Bangalore University
    Electronics

Frequently Asked Questions about Guru Krishnamurthy

What company does Guru Krishnamurthy work for?

Guru Krishnamurthy works for Hcltech

What is Guru Krishnamurthy's role at the current company?

Guru Krishnamurthy's current role is Service Delivery Leader.

What is Guru Krishnamurthy's email address?

Guru Krishnamurthy's email address is gu****@****day.com

What schools did Guru Krishnamurthy attend?

Guru Krishnamurthy attended University Of California, Berkeley, Haas School Of Business, Bangalore University.

What skills is Guru Krishnamurthy known for?

Guru Krishnamurthy has skills like Service Delivery, Leadership, Quality Assurance, Vendor Management, Project Management, Program Management, Strategy, Enterprise Software, Customer Service, It Service Management, Strategic Leadership, Outsourcing.

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