Acting as main POC for the program Inefficient GK and achieved business goals in 2022. Continued ownership of the Program in 2023 and created the goal plan to achieve business goals and we have achieved the goal for 2023 as well. Demonstrated problem solving and analytical skills while offering support in process simplification in the programs by identifying the process gaps. Performed Pilot Control Analysis and hypothesis testing on the Business Metrics while launching a new marketplace… Show more Acting as main POC for the program Inefficient GK and achieved business goals in 2022. Continued ownership of the Program in 2023 and created the goal plan to achieve business goals and we have achieved the goal for 2023 as well. Demonstrated problem solving and analytical skills while offering support in process simplification in the programs by identifying the process gaps. Performed Pilot Control Analysis and hypothesis testing on the Business Metrics while launching a new marketplace Singapore. Communicated with stakeholders successfully on the implementation of the program in different marketplaces. Published reports of the weekly and monthly regarding the business metrics improvement based on the work. Show less

Acted as the primary interface between Amazon and our 3rd party sellers, providingtimely and accurate operational support through chat, calls and/or email governed byinternal service level agreements. Demonstrated end to end ownership of every sellerinteraction coupled with proactive problem solving and provided exceptional support tosellers. Demonstrated effective, clear and professional written and oral communication. Provided prompt and efficient service to Amazon Sellers and… Show more Acted as the primary interface between Amazon and our 3rd party sellers, providingtimely and accurate operational support through chat, calls and/or email governed byinternal service level agreements. Demonstrated end to end ownership of every sellerinteraction coupled with proactive problem solving and provided exceptional support tosellers. Demonstrated effective, clear and professional written and oral communication. Provided prompt and efficient service to Amazon Sellers and Merchants including theappropriate escalation of Seller issues. Maintained acceptable performance metrics suchas quality, productivity, first contact resolution. Show less

Demonstrated the ability to perform at a high level and to support our high volume of inbound Mails and chats. Have been the Point of Contact to exceed customer and company expectations by answering inbound mails and chats to provide outstanding customer service and support. Showcased multitasking skills through the use of several Customer Relationship Management applications. Maintained large volumes of customer data and assisted customers on the details regarding their accounts, payments and… Show more Demonstrated the ability to perform at a high level and to support our high volume of inbound Mails and chats. Have been the Point of Contact to exceed customer and company expectations by answering inbound mails and chats to provide outstanding customer service and support. Showcased multitasking skills through the use of several Customer Relationship Management applications. Maintained large volumes of customer data and assisted customers on the details regarding their accounts, payments and provided resolution in queries about the orders. Show less