Guru Charan Email & Phone Number

Client - Adidas 1. Marketing campaign Analytics 2. Meta Traffic Analytics3. WHS (Wholesale Sellout) Data bricks adoption

Pune, Maharashtra, India

Responsibilities:• Expanded the reach of AdvaSmart to new states, such as Andhra Pradesh and Telangana.• Enhanced the Onboarding and Monitoring solutions for AdvaSmart.• Automated manual tasks through AI to streamline the life cycle of Indian Agri-loan applications.• Collaborated with various teams to ensure AdvaSmart delivered translated and comprehensive data to lenders, aiding them in making informed decisions.Accomplishments:• Created a workflow document to automate the agricultural loan process in Andhra Pradesh & Telangana.• Designed a "Create order page" for Andhra Pradesh & Telangana on the AdvaSmart web application (B2B) using the Figma application.• Designed a "Dashboard Layout" on the AdvaSmart web application (B2B) using the Figma application.• Conducted Knowledge Transfer sessions for five of the new Jr Business Analysts of the team.• Led the ICICI bank's client meetings for the Andhra Pradesh & Telangana states from Advarisk’s end.I am a highly motivated and results-oriented Product Management Intern with a passion for innovation. I am skilled in product development, business analysis, and data analytics. I am also proficient in user experience design and Figma.

Bengaluru, Karnataka, India

As a member of the Global ITSM team, I was responsible for handling global problems and risk management. I was also a subject matter expert for all Service Now reporting and analytics for service management tools.Analytics• Prepared statistics, KPIs, and trend reports for use in the problem management process.• Developed trend analysis and prepared service improvement plans to address identified gaps.• Prepared and shared various contractual and ad-hoc reports.• Prepared weekly and monthly reports that were presentable to management.• Managed the delivery of scheduled reports along with process compliance reports.Problem Management• Coordinated, standardized, and led all ITIL Problem Management activities, ensuring that root causes and prevention were identified.• Developed collaborative relationships with technical support, customers, and partners across the business at all levels.• Proactively detected and prevented future problems/incidents and initiated the Problem Management process to allow quicker diagnosis and resolution.• Identified problems through the review and focus on optimizing processes.• Collaborated with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently.• Coordinated, convened, and facilitated major incident and problem review meetings.• Ensured that problems progressed through the Problem Management process in a timely and prioritized fashion.• Identified and implemented service improvements for different process areas.• Was accountable for overall process efficiency and effectiveness.• Automated ticket chasing and follow-ups.Risk Management• Identified and characterized threats.• Assessed the vulnerability of critical assets to specific threats.• Determined the risk probability and risk impact.• Identified ways to reduce those risks.• Prioritized risk reduction measures.• Continuously monitored risk factors.

Bengaluru, Karnataka, India

I worked as an IT Service Assurance Analyst at NewsCorp India, where I was responsible for handling change, release, incident, and service request management.Change & Release Management• Acted as the account representative for Change & Release Management.• Applied a structured methodology and led Change Management activities.• Owned and chaired the Change Advisory Board (CAB).• Represented Change Management in the Daily Service Review (DSR) and other account forums.• Drove the Operational & Service Management organizations to minimize the impact of changes to services in-line with account SLAs and KPIs.• Regularly reviewed Change Management metrics with service and account management to identify and deliver improvement.• Participated and contributed to Problem Management regarding failed changes and releases. Owned the Forward Schedule of Change (FSC), Projected Service Outage (PSO), and Change Calendar.• Where required acted as key interface to the Client on all matters relating to Change Management.• Identified improvement opportunities and drove ongoing improvement programs related to Change & Release Management.• Supported and delivered Change & release management service training.• Supported and engaged leaders and Lead Change Managers on Change Management opportunities and improvement.Incident and Service request management• Ensured that all the technical teams were adhering to the ticket quality.• Ensured that all the technical teams were attaining the SLA and the OLAs.• Maintained the age of the INC and the SRs.• Understood the root cause of the groups who weren’t attaining the SLA and OLAs and worked on the improvement.• Ensured that the teams were attaining the KPIs.• Automated ticket chasing and the follow ups.

Master Of Business Administration - Mba, Sbm

Activities and Societies: Consulting Edge core committee member

Bachelor Of Technology, Electrical, Electronic And Communications Engineering Technology/Technician

Education record

Education record