Gurudev Ks Email and Phone Number

 Developing and executing the business operating plans and driving strategies for ensuring the long-term financial viability of the organization Responsible for managing overall business operations. Scope of responsibility also includes managing business development, customer enhancement, market trends analysis and planning functions. Ensuring achievement of all company targets on a year on year basis by monitoring company revenue and profitability. Business set up spanning writing business policy and procedures, setting up accounts as well as setting up the legal aspects. Establishing operations – from concept to product development, defining Products Offerings and the Delivery Structure as well as Setting Up Business Processes  Building the network of associates. Devising and effectuating long term strategic plans for growth of business, high revenue generation, and customer satisfaction leading to retention. Preparing Brochures, Presentations, Deciding Pricing Strategy for the company and Discounts Schemes to attract the customers.  Devising & implementing competitive selling programs/strategies to improve the product awareness.  Driving sales efforts to meet sales and collection targets. Selecting and training human resources and utilizing them optimally in order to cause organizational growth and expansion.  Work as a team player to deliver quality services in market and generate successful business outcomes. Cultivating long term customer relationships to bring about business growth. Managing and retaining key corporate accounts by ensuring customer satisfaction. Preparation of annual budget and continuous monitoring for controlling deviations on various business parameters.  Control of Working Capital through continuous monitoring of out standings and inventory. Implementation of proper credit control policy for better working capital management. Sourcing and finalizing commercial terms besides monitoring logistics operations

• Played a key role as Senior Customer Care Consultant,for a complex American, voice process, involving retention, billing, sales and general queries.• Resolved customer issues and grievances promptly and enhanced customer satisfaction through service, support and follow through.