Gurunath Sankar Email & Phone Number

Singapore

● Spearheaded the development of a new RSU product feature enabling seamless generation of monthly, quarterly, and yearly Survey reports for the business.● Provided crucial support to the existing product by managing product issues and overseeing operational tasks.● Led the successful migration of the TFS Code repository to GIT Lab while architecting and implementing robust CI/CD pipelines.● Conducted comprehensive vulnerability checks, swiftly addressing critical and… Show more ● Spearheaded the development of a new RSU product feature enabling seamless generation of monthly, quarterly, and yearly Survey reports for the business.● Provided crucial support to the existing product by managing product issues and overseeing operational tasks.● Led the successful migration of the TFS Code repository to GIT Lab while architecting and implementing robust CI/CD pipelines.● Conducted comprehensive vulnerability checks, swiftly addressing critical and high-priority issues, and fortifying system security.● Developed a Web API facilitating the retrieval of SSIC product codes from a third-party system for integration into the RSU application.● Orchestrated smooth upgrades of software, Windows Server, and SQL server database, ensuring seamless transitions without operational disruptions.● Played a pivotal role in migrating from an On-prem server to the GCC cloud platform, enhancing scalability and operational efficiency. Show less

Chennai Area, India

● Implemented the Genesys Pure Engage PSDK architecture to effectively manage IVR call flow, enhancing system efficiency.● Conducted comprehensive requirements gathering, analysis, and estimation, ensuring timely project completion. Led the preparation of schedules, design documentation, reviews, development, testing, and deployment of application enhancements, while also overseeing project planning.● Developed a release tool facilitating simultaneous deployment across four environments… Show more ● Implemented the Genesys Pure Engage PSDK architecture to effectively manage IVR call flow, enhancing system efficiency.● Conducted comprehensive requirements gathering, analysis, and estimation, ensuring timely project completion. Led the preparation of schedules, design documentation, reviews, development, testing, and deployment of application enhancements, while also overseeing project planning.● Developed a release tool facilitating simultaneous deployment across four environments (Dev, QA, SIT, Prod) post validation in dev and QA, streamlining the deployment process.● Utilized transformations within projects to dynamically change web configuration settings at runtime across different environments, ensuring smooth transitions.● Provided invaluable production support by promptly addressing production-related issues, executing data fixes, resolving batch process concerns, and troubleshooting issues for business users and analysts, ensuring seamless operations. Show less

Chennai, Tamil Nadu, India

• Communicating with internal/external clients to determine specific requirements and expectations; managing client expectations as an indicator of quality • Following the project, life cycle methodology like Agile and Waterfall; defined under the process framework; ensured that customer deadlines• Participated in Release Change Advisory Board(RCAB) meeting and presented the project delivery and Hot Patch release details• Managed most critical production issue (P1 & P2)… Show more • Communicating with internal/external clients to determine specific requirements and expectations; managing client expectations as an indicator of quality • Following the project, life cycle methodology like Agile and Waterfall; defined under the process framework; ensured that customer deadlines• Participated in Release Change Advisory Board(RCAB) meeting and presented the project delivery and Hot Patch release details• Managed most critical production issue (P1 & P2), resolved within the time frame without any impact in customer end• Awarded Employee of the Month twice for performing great work. Show less

Chennai Area, India

• Defined and tracked key performance indicators for existing and new functions/projects across the Product• Conducted detailed analysis, generated insights, and visualizations and published reports based on firm-wise data• Improved data accuracy, viability, and value by improving and streamlining processes regarding data flow and data quality• Maintained and automated decision boards and reports for monitoring the performance of initiatives and… Show more • Defined and tracked key performance indicators for existing and new functions/projects across the Product• Conducted detailed analysis, generated insights, and visualizations and published reports based on firm-wise data• Improved data accuracy, viability, and value by improving and streamlining processes regarding data flow and data quality• Maintained and automated decision boards and reports for monitoring the performance of initiatives and campaigns• Prepared Test Summary and Test cases based on the Functional document received Show less

Chennai Area, India

• Built and maintained web applications and using C#, .NET 4.0, and SQL created new software systems.• Updated and managed existing products and provided beneficial technical support to clients and colleagues.• Worked on the improvement of all programming procedures in order to make the whole software development process more effective.• Performed other duties as assigned.• Trouble-shot and fixed any threads and bugs.• Developed windows service which monitors files changes… Show more • Built and maintained web applications and using C#, .NET 4.0, and SQL created new software systems.• Updated and managed existing products and provided beneficial technical support to clients and colleagues.• Worked on the improvement of all programming procedures in order to make the whole software development process more effective.• Performed other duties as assigned.• Trouble-shot and fixed any threads and bugs.• Developed windows service which monitors files changes and created schedules for Consultation programs. Show less

Chennai Area, India

• Used ASP.NET, C#, and JavaScript to design and develop new sites and web-based solutions, both front end and back end.• Trouble-shot and fixed any threads and bugs.• Communicated with clients to provide knowledge, expertise, and support, ensuring that their require-ments were fully met.