• Aligning with business strategy and executing reviews based on the agreed risk appetite.• Process reviews :- picking of specific process / activities from Lending & Liability process and reviewing its linkage towards Operational, Regulatory and Compliance risk associated with it.Example of reviews :-a. End to end process review of CASA, CC & Lending (PL, AL, ML, HL etc).b. Providing suggestion with regards to regulatory requirement and suggestion on process automation and controls to avoid risks associated.c. Identification, assessment, mitigation and control monitoring handling.• Control Monitor Testing :- Control monitor testing as per frequency for Retail products.• Reporting :- Sharing of testing details to business units and different forums.• Continuous Monitoring :- Partnering and Monitoring implementation of Process changes and renewal of Business Document / DOI.• Distinction of steering improvement initiative with the focus on streamlining the process and business rules by reviewing existing concepts and highlighting gaps by introducing new concepts as proactive control measures.• Handling of Audit: - Offering Audit reporting for minimizing risk in operations, standardization of process.• Adherence and compliance to policies, guidelines and key control in all business functions.• Identify risk across Critical Business Units through process reviews, Support reviews, E2E reviews, Spot check, QA reviews.• Implement Controls to mitigate risk• Restoration of Service Level Agreements as per Policy• Successful Migration of new process by working closely with Legal and Compliance and Operations Teams.• Now fully engaged in Process reviews, Dip checks and Other validations.• Engaged in Dip checks, Spot checks and process reviews to identify whether its aligned with PN/DOI and against available GPS/DOI.

• Handled unit with more than 35 staff handling different regions and different products.• Handled major of the activities associated with Lending and Liability products.Like :- CASA, Loans (AL, PL, ML & HL) & CC for retail banking clients.• As part of Retails process, I was associated with Onboarding and Maintenance :-a. Pre-Qualification process. b. KYC & CDD process. c. Account Openingd. Disbursement for Lending productse. Handling of Communication. (Final confirmation to client)f. Handling of Maintenance activity post onboarding. (Amendment)• Managed and co-ordinated a team which develops strategies for processing customer instructions for Non-Retail customers.Type of Non-Individual clients• Customer centric attitude with history of resolving customer complaints/queries with professional expertise• Handled assigned workload with accuracy to meet Services Level Agreement (SLA) and Turnaround Time (TAT).• Worked in HUB Transformation Project for the automation of current process (Account Opening). Conduct testing and provided constructive ideas & suggestions for automation project.• Periodic Review report (PRR) preparation • Accountable for handling/resolving queries relate to account opening viz. KYC checking & CDD Review for liability products for country of HONG KONG.• Ensuring proper hands-off for cheque book order within internal SLA & TAT.• Responsible for the issuance of customer’s letter within TAT viz., welcome letter and outstanding letter.• Maintenance of reconciliation once the job is being completed to avoid mis-outs and to find gaps.• Maintaining the quality standards and implementing stringent quality systems to enhance quality of products and document management.• Providing different automation ideas and reviewing process to avoid process gaps.• Always being in touch with CPC (country processing centre) to help the team in process and for resolving queries.

• Quality check for purchase and redemption of mutual fund for prudential ICICI.• Ensured that customer request have been processed without any queries.• Processed transactions with high level of accuracy and commitment within the set turnaround time.• Ensured that process is been done within the provided restriction and rules and regulations are strictly followed.