Handling Imports for East and South India Market

Responsible for Imports Business development with Chennai,Kattupali,Krishnapatnam, Tuticorin, Cochin, Mangalore and other associated hinterlands in South India

Maersk Line, Chennai,; sales- Exports & Imports* Responsible for overall North America Trade budget for Chennai and Bangalore location* Creating and maintaining the Sales report for India South East Region* Identify new opportunities and customers* Customer Satisfaction – Ensure all customer requirements are met within Company deadlines and customersprovide positive feedback in surveys* Pricing/Managing the Cargo moving to and from Chennai.* Maintaining client data base.* Using CRM (Siebel) to enhance productivity* Container business industry – selling the advantages of Maersk line’s supply chain* Advising and designing customer’s logistics and supply chain activities and customizing solutions according to theirneeds.* Involve in strategic planning for the sales development for the location.* Managing sales and pricing for business within company profitability guidelines; : Maersk Line, Chennai, Executive Key client services* Handling booking issues and updating booking related systems - booking acceptance, equipment release,cancellation & document release as per booking.* Maintaining data quality as per Maersk Line Standard; ensuring “Zero Discrepancy” in systems with rates /payment terms & invoice parties.* Building & maintaining good relationship with customers; attending customers on priority, zero complaints frombooking to delivery shipment, politeness & proper communication and information transfer.* Responsible for Training new recruits in Systems and Process* Responsible for the supply chain management processes and operations for global retail giants.* Liaising with Operation Department/Feeder Operators for optimizing space per vessel/voyage* To ensure that all Export and Import related procedures and SOPs are adhered.* To settle customer disputes amicably* Is a part of the KEY Client Team for South India and responsible for handling accounts like Gap , Marks &Spencer’s , Ikea , & HNM

Client Customer Service

Customer Support,Infrastructure operations

HP BangaloreProcess: GDIP3 – Shared Delivery (Global Delivery Initiative Parameter 3)Work Profile: Core competency is User Administration, which includes Network Account Creation (Windows),Modification, deletion, shared folder setup and permissions and Mailbox setup (Exchange and Lotus Notes). Apartfrom User Admin issues we also log cases (catch and dispatch / Incident management) and depending upon theissues, which come as email request (Outlook / Lotus notes) or E-case, we assign it to the concerned resolvingteams who are either based in India or in APJ (Asia Pacific & Japan) region. Added to the above description, thefollowing are the other details of my portfolio in brief:* Respond to customer queries.* Receive existing tickets and action them to get it resolved and also handle monitoring tickets.* Assign / Reassign tickets using the ticketing tools like Clarify, EWM, OVSD.* Create/disable/delete NT account by logging to Active Directory Services.* Manage the system services and to delegate control/administration on active directory* Creating user entry on CRM and dispatching to resolve groups* Create exchange mailboxes* Send planned / outage notifications (Event Management) to the concerned stake holders* Worked live on EWM, Clarify, OVSD, MS Terminal services client, Citrix Met frameCorporate TrainingClient service & Call handlingSNA1 & SNA2 trainingProcess co-ordinationReporting skillsSNIA Training