Guru Prakash Email & Phone Number

Bengaluru, Ka, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

• Provide system support for manufacturing, maintenance, validation, automation, and quality assurance.• Conduct problem-solving and root cause analysis.• Aid the business with support of MES, system go-live activities, and master data creation and maintenance.• Ensure the validated status of the system is maintained using a robust change control process.• Worked on Shop Floor Online Manufacturing Execution System.• Resolve and escalate issues to L3 Support, providing resolutions to customers within stringent time limits.• Provide assistance and answer client queries via email, chat, or phone.• Worked on critical issues impacting global sites.• Act as a liaison between the integral project team, internal management, and customer project team and management.• Identify change orders and justify changes to Project Management; resolve issues and establish priorities between projects.• Assist clients with resolving application problems and installing software upgrades as well as patches for MES systems.• Work effectively at different levels within project teams, client organizations, and sales.• Provide mentorship to fellow project members and help new team members build skills and capabilities.• Communicate with vendors and other IT personnel for problem resolution.• Prepare technical knowledge documents for the team and production site.