Gurupreet Singh Email & Phone Number

Delhi, India

Team Leadership: Lead, mentor, and manage a team of engineers, providing technical guidance, support, and fostering a collaborative environment.Technical Support: Oversee the provision of L4-level technical support to customers, addressing complex issues related to walkie talkie bodyworn camera power supply systems, particularly SMPS.Troubleshooting: Analyze and diagnose technical problems, employing advanced troubleshooting techniques to identify root causes and provide effective solutions.Customer Interaction: Interact directly with customers, understanding their requirements, and offering expert guidance to resolve technical queries, issues, and escalations.Process Improvement: Continuously evaluate and enhance the technical support processes, implementing best practices, and streamlining workflows to increase efficiency and customer satisfaction.Training and Development: Coordinate training programs to ensure the team stays updated with the latest technical advancements, product features, and troubleshooting methodologies.Documentation: Maintain comprehensive documentation of technical issues, solutions, and customer interactions, ensuring accurate record-keeping and knowledge sharing within the team.Cross-functional Collaboration: Collaborate with internal departments, such as R&D, product management, and quality assurance, to provide feedback, report bugs, and contribute to product improvement initiatives.Escalation Management: Handle escalated customer cases promptly and effectively, maintaining strong relationships with key customers and stakeholders.Performance Monitoring: Track and analyze team performance metrics, such as response time, resolution time, customer satisfaction, and create action plans for improvement.

Delhi, India

Team handling: Supervising and managing a team of technicians responsible for L4 repairs.Repair inventory management: Managing the inventory of repair equipment and components, ensuring availability and efficient utilization.Vendor management: Collaborating with vendors to source necessary repair materials and equipment, negotiating contracts, and ensuring timely delivery.PDI (Pre-Delivery Inspection): Conducting pre-delivery inspections to ensure that products meet quality standards before they are delivered to customers.Field engineer training: Training field engineers on repair techniques, equipment handling, and safety protocols.Daily and monthly reports: Compiling and preparing reports on a daily and monthly basis, documenting repair activities, inventory status, and other relevant metrics.SOP creation: Developing and creating Standard Operating Procedures (SOPs) to standardize repair processes, ensuring efficiency and consistency.Battery testing: Conducting testing and diagnostics on batteries used in the products, ensuring proper functioning and performance.PCB (Printed Circuit Board) testing: Performing tests on PCBs to identify and troubleshoot any issues or malfunctions, ensuring proper functionality of electronic components.Software flashing: Flashing or installing software updates and patches on devices or systems, ensuring they are up-to-date and free from any software-related issues

Lucknow Area, India

REAPAIRING ALL TYPE MOBILE PHONE AND PROVIDING TRAINING ABOUT THAT REPAIR

India

chip level repair,team handling,rf testing,5s,kizen

Noida Area, India

repair all samsung smartphone and after repair calibrate and test them

Electronics And Communication, Electronic Engineering

Diploma In Electronics Engineering, Electronics

Activities and Societies: badminton matches project making