• Administering multiple functions such as improvising data management in the inquiry proposal application and leading the project from designing, testing, suggesting improvements and implementation• Delivery strong backend support team for sales with respect to data hygiene, lead generation, resource & quality compliance for ensuring satisfactory execution of sales targets• Ensuring reconciliation of the signed contracts to actual budget for identifying revenue leakage planning on daily resource utilization bases volumes received and targets set by client• Working as a key member in checking the customer account and providing the claim amount to be settled• Monitoring reconciliation of account with client account as well as setting-up of claims• Managing all the CSU team data capture and data reporting activities, attending & resolving team crisis by doing regular one on ones with the team members• Steering activities as a key part of Claims Automation-SPOC from Operations in helping the Automation Team Automate the Injury Claims Process

• Played a key role in setting-up of the first notification of loss to the customer• Informed the clients about the next course of action on the claim with excellent knowledge in home claims and other ques of claims• Reported daily activities to the management, maintained the quality and timeliness of operations• Provided cross training on setting of the different type of claims for the other team• Monitored automation of claims ques and updated the progress to the clients• Individually led US based client & managed other clients for queries with relation to health and other benefits for the participant who work for the firm Fidelity Investments• Steered activities such as: o Reconciliation of the customer account and resolved the issueso Verified the request based on the client set rules & standardso Maintained the quality and timeliness of operationso Internal reporting• Effectively processed end-to-end request of the client\participants• Successfully managed clients like IBM, Barnabas and General Motors