Gururaj Bastade Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune Area, India

• Level-3 AI product support expert.• Expert Python and Java code debugging.• Understanding AI-ML models/product in deep for providing customer support for 1500+ customers.• Excellent Python code debugging and analysing issues and fixing data science bugs at code level and Java code analysis for console issues.• Writing complex database queries for custom reporting.• Working closely with Product team for customer issues and for product enhancement.• As a part of… Show more • Level-3 AI product support expert.• Expert Python and Java code debugging.• Understanding AI-ML models/product in deep for providing customer support for 1500+ customers.• Excellent Python code debugging and analysing issues and fixing data science bugs at code level and Java code analysis for console issues.• Writing complex database queries for custom reporting.• Working closely with Product team for customer issues and for product enhancement.• As a part of building support team at AppZen India, worked closely on implementing different support processes.• Extracting different team measurements for leadership. • Knowledge Management .• Conducted technical interviews. Show less

Pune, Maharashtra, India

• Leading offshore team of size 11 resources.• Analyzing data, implementing RISK management and presenting reports highlighting areas to reduce issue volumes.• Understanding and Analyzing payment transaction flow flow with the help of Cassandra, SQL and ELK logs.• Basics of SQL to perform tasks on Databases.• Creating Query search, different type of visualizations and assemble the same in Kibana dashboard.• Experience in Systems, POS software support. Working on ticketing… Show more • Leading offshore team of size 11 resources.• Analyzing data, implementing RISK management and presenting reports highlighting areas to reduce issue volumes.• Understanding and Analyzing payment transaction flow flow with the help of Cassandra, SQL and ELK logs.• Basics of SQL to perform tasks on Databases.• Creating Query search, different type of visualizations and assemble the same in Kibana dashboard.• Experience in Systems, POS software support. Working on ticketing tools- Service now, Service Cafe, ePower ticketing Tools. Show less

Pune Area, India

Working for McDonald's USA's Digital Support. Supporting the mobile application for 14000+ restaurants and a wide base of customers with knowledge of platforms/applications such as NewPOS6, NP#, RFM.• Incident Management: Providing 24x7 L3 application support by responding and resolving anyhardware/software issues through Service-Now, Service Café, ePower tools.• Enhanced the Business process by automating various tasks and reports thus saving project cost and time with help of… Show more Working for McDonald's USA's Digital Support. Supporting the mobile application for 14000+ restaurants and a wide base of customers with knowledge of platforms/applications such as NewPOS6, NP#, RFM.• Incident Management: Providing 24x7 L3 application support by responding and resolving anyhardware/software issues through Service-Now, Service Café, ePower tools.• Enhanced the Business process by automating various tasks and reports thus saving project cost and time with help of VB Script & Macros.• Understanding customer requirements and suggesting enhancements to make application efficient & improving business.• Delegated the team in Client Presentation• Knowledge Management - Create/Review/Update related tech memos, knowledge articles for the team and various help-desks. Conducting knowledge sharing sessions within the team for any new initiatives / assignments, Conducting Knowledge transition sessions for any new joiners or other teams. Show less

Pune Area, India

Trained in JEE for three months with good knowledge of SQL/PLSQL, HTML5.0, CSS, JSP, Servlet, Spring MVC.

Pune Area, India

Bachelor Of Engineering (Be), Electronics And Telecommunication Engineering

Activities and Societies: - ETSA-EPSILON’15 intercollege event coordinator - Director and Cinematographer of MESCOE Documentary

Hsc

Ssc