Professional Experience:With over 3 years in IT application production support, I excel in system administration, performance monitoring, and critical incident management. Currently a Java Support Engineer at Mphasis LTD, I manage and optimize production environments for FedEx.Technical Expertise: -Monitoring & Tools: Proficient in AppDynamics and Splunk for application and system health monitoring. -Technologies: Familiar with Python, HTML, CSS, and experienced in Java, Spring Boot and Linux -Patch Management: Skilled in quarterly Java/WebLogic and half-yearly Red Hat patchingKey Responsibilities:- Monitor over 140 applications, handle performance tuning, and resolve critical issues.- Conduct root cause analysis, manage production tickets, and maintain system health.- Develop Splunk dashboards and indexes for effective monitoring and issue detection.Collaboration:Work closely with internal teams (infrastructure, DBA, development) to ensure seamless operations and resolve technical challenges.