Guruswamy B M Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

• Techno-Sales Specialist• Serve as the primary point of contact for key enterprise customers, understanding their technical requirements and aligning them with our solutions.• Develop and execute strategic account plans to drive customer success, increase satisfaction, and maximize revenue growth.• Coordinate cross-functional teams including sales, product, and engineering to deliver exceptional service and resolve customer issues.• Provide technical guidance, troubleshooting, and proactive support to customers throughout the implementation and deployment phases.• Conduct regular business reviews with customers to identify opportunities for optimization and expansion of services.• Collaborate with internal stakeholders to ensure smooth onboarding of new customers and successful handoff to ongoing support teams.

Bangalore Urban, Karnataka, India

• Techno Sales Specialist• Coordinate cross-functional teams including sales, product, and engineering to deliver exceptional service and resolve customer issues.• Provide technical guidance, troubleshooting, and proactive support to customers throughout the implementation and deployment phases.Skills: Relationship Building, Customer Success, Techno Sales

Bangalore India

Oversee APAC Partners relationships, including Management, Sales, Enablement and Technical Support.• Being a central point of contact for Partner business Enhancement\Issues. • Work closely with Funded Head to initiate pre business discussions• Techno Sales Expert• Serve as a resource for Business development relating to new business opportunities and consistently assess new opportunities within existing partner base• Connect Partners with Sales for Sales quote• Technical Consultant for Existing Accounts• Customer Success by Defining Trainings and Enablement

Bangalore

Being Automation architect, aligned organisational business objective in to Delivery and ensured reduction of Business life cycle by delivering effective automation and DevOps.Designed and owned Unified Open Source architecture automation framework. Involved in discovery phase for new accounts proposals and provided effective automation solutions and estimation.• Technical requirement assessment for new deals• Design & Development of Selenium Java\Python based framework • Design and Development of REST API Framework• Performance Expert• Client Management

Bangalore

Automation specialist and Managed QA Team. Proactively look after the accounts and find automation feasibility with various tools and implementation. During this tenure, worked with major two embedded product Organisation and introduced automation solution and reduced manual efforts with constant feedback from nightly builds

Involved Unit/White Box and Integration testing for IR Engine. IR Engine is core solution built for Universal remote controls and common platform for all new proposals. Conducted deep level API and white box testing and qualified. Also, proactively developed debugger by printing flash memories on file with serial port, which eliminated the use of debug hardware and enables read memory values on release mode of application

Capture remote digital signals, decode, Analyse and assign in-build protocols. Later on moved to Project generation team and responsible to pull relevant codesets from IR database and form Universal Remote control (Single device to operate DVD, TV, Audio, HTIB, STB and Amplifier). Also, conducted integration test with IR Engine and PG database prepared

Master Of Technology - Mtech, Vlsi And Embedded Systems

Bachelor'S Degree, Electrical, Electronics And Communications Engineering