Guruswamy B M Email and Phone Number
Guruswamy is highly skilled Technical Account Manager with a proven track record of driving customer success and building strong relationships. With 15+ years of experience in the technology industry, he possess a deep understanding of customer needs and technical solutions. His expertise lies in managing complex technical projects, providing exceptional customer support, and ensuring seamless integration and adoption of technology solutions. He is dedicated to delivering value to clients through strategic planning, problem-solving, and effective communication.Guruswamy is closely work with GSI's who are using Perfecto SaaS solution. He is helping organisation ensuring customer success with technical support and defining Partnership Business Execution Model by constant engaging with GSI’s alliance Directors and Funded heads. Guruswamy previously worked in the Media Monitoring, Embedded technology consulting industries. He is having rich experience in leadership, QA Automation, DevOps, technical support, Performance Engineering, test/project management, training/mentoring & application integration. He is committed to delivering high-quality service and attention to adopt more automation strategy and reduce the business life cycle.Guruswamy is a certified Perfecto Mobile Specialist - Automation, and he is also a certified Internal Auditor on ISO 9001:2008 and 9001:2015. Over the year presented multiple track sessions on Perfecto mobile and Selenium conferences, along with teaching Advanced Training and leading Roundtable discussions. He also helped partners to increase delivery efficiency with his suggestions on key planning, resource allocation, and value-driven presentations
Perforce Software
View- Website:
- perforce.com
- Employees:
- 1712
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Principle Sales EngineerPerforce SoftwareBengaluru, Ka, In -
Principal Technical Account ManagerPerforce Software Mar 2023 - PresentBangalore Urban, Karnataka, India• Techno-Sales Specialist• Serve as the primary point of contact for key enterprise customers, understanding their technical requirements and aligning them with our solutions.• Develop and execute strategic account plans to drive customer success, increase satisfaction, and maximize revenue growth.• Coordinate cross-functional teams including sales, product, and engineering to deliver exceptional service and resolve customer issues.• Provide technical guidance, troubleshooting, and proactive support to customers throughout the implementation and deployment phases.• Conduct regular business reviews with customers to identify opportunities for optimization and expansion of services.• Collaborate with internal stakeholders to ensure smooth onboarding of new customers and successful handoff to ongoing support teams. -
Technical Account ManagerPerforce Software Nov 2019 - Mar 2023Bangalore Urban, Karnataka, India• Techno Sales Specialist• Coordinate cross-functional teams including sales, product, and engineering to deliver exceptional service and resolve customer issues.• Provide technical guidance, troubleshooting, and proactive support to customers throughout the implementation and deployment phases.Skills: Relationship Building, Customer Success, Techno Sales -
Partners Enablement ManagerPerfecto Mobile Jan 2017 - Nov 2019Bangalore IndiaOversee APAC Partners relationships, including Management, Sales, Enablement and Technical Support.• Being a central point of contact for Partner business Enhancement\Issues. • Work closely with Funded Head to initiate pre business discussions• Techno Sales Expert• Serve as a resource for Business development relating to new business opportunities and consistently assess new opportunities within existing partner base• Connect Partners with Sales for Sales quote• Technical Consultant for Existing Accounts• Customer Success by Defining Trainings and Enablement -
Automation ArchitectGenisys Group - Infrastructure Services 2013 - Dec 2016BangaloreBeing Automation architect, aligned organisational business objective in to Delivery and ensured reduction of Business life cycle by delivering effective automation and DevOps.Designed and owned Unified Open Source architecture automation framework. Involved in discovery phase for new accounts proposals and provided effective automation solutions and estimation.• Technical requirement assessment for new deals• Design & Development of Selenium Java\Python based framework • Design and Development of REST API Framework• Performance Expert• Client Management -
SpecialistTata Elxsi Oct 2010 - Aug 2013BangaloreAutomation specialist and Managed QA Team. Proactively look after the accounts and find automation feasibility with various tools and implementation. During this tenure, worked with major two embedded product Organisation and introduced automation solution and reduced manual efforts with constant feedback from nightly builds -
Software EngineerUniversal Electronics Apr 2008 - Oct 2010Involved Unit/White Box and Integration testing for IR Engine. IR Engine is core solution built for Universal remote controls and common platform for all new proposals. Conducted deep level API and white box testing and qualified. Also, proactively developed debugger by printing flash memories on file with serial port, which eliminated the use of debug hardware and enables read memory values on release mode of application -
Electronic TechnicianUniversal Electronics Jan 2005 - Apr 2008Capture remote digital signals, decode, Analyse and assign in-build protocols. Later on moved to Project generation team and responsible to pull relevant codesets from IR database and form Universal Remote control (Single device to operate DVD, TV, Audio, HTIB, STB and Amplifier). Also, conducted integration test with IR Engine and PG database prepared
Guruswamy B M Education Details
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Vlsi And Embedded Systems -
University Vishweshwaraya College Of EngineeringElectrical, Electronics And Communications Engineering
Frequently Asked Questions about Guruswamy B M
What company does Guruswamy B M work for?
Guruswamy B M works for Perforce Software
What is Guruswamy B M's role at the current company?
Guruswamy B M's current role is Principle Sales Engineer.
What schools did Guruswamy B M attend?
Guruswamy B M attended Visvesvaraya Technological University, University Vishweshwaraya College Of Engineering.
Who are Guruswamy B M's colleagues?
Guruswamy B M's colleagues are Werner Hartwig, Angshuman Sarmah, Sanju Columbus, Suzanne Paterno, Jeremiah Wilson, Shane Hess, Paul Marshall.
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