As a Customer Experience Associate at TD, I provide excellent customer service, process financial transactions, and recommend banking solutions that meet customer needs. I have improved customer satisfaction and retention by connecting personally with customers and advising them clearly on banking products and services. I have also demonstrated attention to detail, ethics, and compliance in all my interactions.I hold a graduate certificate in Financial Planning and Strategic Management: Accounting Specialization from Centennial College School of Business, where I gained valuable knowledge and skills in accounting, financial analysis, budgeting, and taxation. I have applied these skills to my role at TD, where I have supported customers with their financial goals and plans. I am passionate about learning new things and enhancing my professional development. I seek an opportunity to leverage my customer service, accounting, and financial skills in a challenging and rewarding environment.