➞ Installing, upgrading, supporting, and troubleshooting authorized software applications➞ Performing daily health checks for the Cloud environment containing VC, DELL OME, Nutanix Health, and HP➞ Administering FTP and SFTP infrastructure, contains user account validation, application deployment, and configuration➞ Responsible for the license update and user migrations➞ Troubleshooting and resolving software issues➞ Evaluating Virtual Machine’s & ESX (CPU, Memory, Disk and Network Utilization) for Security➞ Handling the Performance tuning of VMware servers, Virtual sessions, and management of server resources➞ Working with Different Vendors like VMware, Dell, IBM, i.e. relating to the Hardware, VCenter, Esxi or upgrade issues➞ Organizing the tasks, events and configuring alarms➞ Handling weekly patching activity for windows servers➞ Monitoring, operating, managing, troubleshooting, and restoring terminal services➞ Handling and resolving remote connection and installation tools➞ Resolving log problems using problem tracking software and updating it in real-time with status and closure and detailed resolution steps➞ Maintaining computers, laptops, printers, and any other authorized peripheral equipment➞ Customizing desktop hardware to meet user specifications and site standards➞ Returning defective equipment/parts to maintenance inventory, documents customer repairs maintains, and restocks assigned parts inventory to ensure proper spare parts level➞ Safely packaging equipment for branches and arranging for the transport of the equipmentHighlights:➞ Currently Working in the Azure Environment and supporting the new AVD desktops.➞ Completed the FTP -Globalscpae application migration of accounts and server configuration Project.➞ Worked in the Storage Project with VMware team for the migrations to the new infrastructure

➞ Monitored, troubleshoot and capacity planning of vSphere environment➞ Monitor and troubleshoot various alerts in the center including Vcenter, hosts, VMs, datastore, network, and hardware alerts➞ Identified and performed various hardware and software upgrades➞ Evaluated new products and recommended updates and upgrades➞ Worked on the Hardware decommission of Various Hosts and Chassis➞ Configured HA, DRS clusters for important VM's➞ Created switches and different ports groups for different purposes➞ Handled the capacity management with the assistance of VROps➞ Handled DR activities through SRM ➞ Handled hardware firmware updates- BIOS, iDRAC, LC, and NIC on a timely basis➞ Maintained records for event, audit, and application logs➞ Managed the alerts and automating report management system with Powershell➞ Ticket works were divided fortnightly iteration wise on JIRA

➞ Installed VMware ESX/ESXi servers, Virtual server & configuration➞ Installed, configured, and managed HA, DRS, and FT, Vmotion, and Storage VMotion➞ Installed, configured, and migrated the virtual machines using Vmotion in Virtual Center➞ Handled Virtual Center server, Configuring Virtual Center and troubleshooting➞ Installed, configured, and migrated the virtual machines using Vmotion in Virtual Center➞ Updated and deployed Microsoft Security patches, Service pack, BIOS, Firmware, VM tool, etc. through KACE tool➞ Created and modified virtual machines and monitored the performance of the same➞ Handled the hardware firmware updates and troubleshooting issues while upgrades➞ Steered VM creation and management, created Virtual System templates as per the client requirements➞ Responsible for H/W troubleshooting & vendor coordination➞ Worked with the Symantec Software for all Windows server platforms, Installation, up-gradation & basic troubleshooting

➞ Conducted troubleshooting all technical issues of the client -Microsoft general assist➞ Headed group leads, evaluated their performance, and provided constructive feedback➞ Handled and resolved all senior-level escalations➞ Updated and analyzed KBA articles regarding new troubleshooting steps➞ Created various quality reports including “Confirmation of Resolution” report, “Customer Satisfaction Report” RFT reports ➞ Provided Floor Support as per the business requirements