● Building a Service Management System utilizing ITIL principles ● Developed and implemented a comprehensive IT strategy that optimized resources, reduced costs, and improved system performance and reliability● Developed and implemented a backup and disaster recovery strategy that optimize data safety and availability to ensure Business Continuity

● Managed regional support and command centre services which includes the setting of Network Operation Centre (NOC),● Established network support services according to ITIL process (Incident, Problem and Change) framework and clients SLA.● Sourcing, recruiting, hiring, and training sales personnels, including managing disciplinary action and performance reviews. ● Implemented Operational policies and standard operational procedures, organisational structuring, staff sourcing and development.● Provided Consulting and advisory services in IT Governance, IT Operational audits and assessment, strategic and IT Blueprint development for clients CXOs /Senior management.● Developed a strategy that assisted in improving and increasing the revenue by 24% for the year 2020 and managed to sustain the revenue during the pandemic.● Streamlining all present FTTH, LAN & WAN Installation, commissioning, and maintenance processes according to ITIL standards.● Developed a company project framework base on Agile, SCRUM and Prince2 Standard.● Managed internal and external vendor relationships to achieve optimal outcomes.● Created IT business plans and Business Requirements to ensure that products were released within budget and on time.● Employing and managing vendors, negotiating deliverables, cost, and expected quality.● Maintaining a cooperative business network by exchanging promotional interviews and materials.● Establishing and maintaining business relationships with local suppliers to boost business.

● Worked closely with Telekom Malaysia and KUB-Tel on Metro-E installation project for Banks and Universities for a term of 2 years.● Created customised IT network solutions for SMEs based on their individual requirements.● Providing SLA reporting for end customers to ensure Service Providers maintain the SLA as agreed.● Performing market and consumer research, evaluating ROI for new product risk versus earning potential. ● Creating IT business plans and Business Requirements to ensure that products are released within budget and on time. ● Employing and managing vendors, negotiating deliverables, cost, and expected quality. ● Maintaining a cooperative business network by exchanging promotional interviews and materials. ● Establishing and maintaining business relationships with local suppliers to boost business. ● Managing employees through hiring and terminations, creating time schedules, and tracking payroll.● Developed and delivered technical and installation, and commissioning process training for KubTel contractors and staffs.● Align KubTel processes according to ITIL guidelines.

● Assisted a team of service delivery analysts and engineers to support Tier-2 customer's network services and infrastructure using monitoring & control systems on a 24 x 7 basis ● Collaborated with internal departments to initiate quality improvement programs to address key illnesses resulting in 27% cost savings.● Initiated a Change management Forum in collaboration with internal departments and outsource parties to reduce duplication and enhance required processes.● Responsible for support of over 7000 network devices worldwide, including switches, routers, wireless access points, acceleration appliances, firewalls, file servers, VPN infrastructure, and ISP connections. ● Managed performance, scheduling, and career development for NOC team members. Designed and implemented ITIL best practices such as change management, problem management, service catalogue, OLAs, CMDB, knowledge management, and release management. ● Managed a Project team that successfully relocated the NOC team ● Seek opportunities to allow multiple business functions to share common resources and provide internal and external cost savings.● Assist the Sales department with Customise network management, network design, and SLA requirements.● Developed a 3 standard network management product for the customer based on SLA.● Developed a yearly Business Plan for the entire Network Operations Departments.● Ensure the team maintains and updates the knowledge base related to supported services and technologies● Developed and deliver technical training to Level 2 NOC staffs.● Designed Voice, FR, ATM, MPLS, VOIP, and other IP Technology Assurance processes according to ITIL guidelines using 4TQ process software.● Monitored network performance and identified possible threats using network analysis tools● Extensive experience in network capacity management, including capacity planning, scalability analysis, and performance optimization.

● Designed and maintained business customer's FR and ATM network base on SLA. ● Served as network lead for mainframe and distributed systems for BCP planning and testing. ● Mentored and coached new Network Administrators and Network Engineers● Received award from senior management for overseeing seamless migration of Tier 3 mainframe to Alcatel. ● Recommended upgrade and reconfiguration of core network based on Capacity Reporting and network performance issues. ● Provided senior management with Business Performance reporting (SLA, TIER1,2 AND 3 Trouble ticket reporting) with recommendations for further improvements.● Promote relationships between stakeholders and assist Customers in selecting practical, cost-effective solutions, taking into account their support requirements, resources, and the impact of various outage scenarios. ● On a continuing basis, seek opportunities to allow multiple business functions to share common resources and provide internal and external cost savings.● As needed, participate in the Company’s IT Disaster Recovery / Business Continuity program, which provides a defined level of systems functionality in the event of an unplanned emergency or disaster.● Promote a proactive rather than reactive culture within the team and the organization through improved analysis and metrics focusing on developing a team that can provide analysis and troubleshooting autonomously.● Extensive experience in network capacity management, including capacity planning, scalability analysis, and performance optimization.● Ensure the team maintains and updates the knowledge base related to supported services and technologies.● Monitored network performance and identified possible threats using a network analysis tool.● Developed a system for monitoring and managing network traffic, resulting in positive improvement on network performance

● Designed and maintained business customers' FR and ATM networks based on SLA.● Expertise in IP routing and routing protocols (BGP, OSPF, EIGRP), network switching (expertise in at least one STP standard; knowledge of at least two others), and extensive WAN implementation and troubleshooting. Supporting large-scale LAN/WAN, with specific experience in SDWAN, wireless, and MPLS.● Develop processes to troubleshoot and reconfigure the network based on performance reports.● Developed and trained staffs on Continues Improvement processes in the event of Disaster. ● Champion new technology integration into the network by ensuring staffs are trained and provided with appropriate processes and procedures

● Planned and maintained International AXE Switches and trunking routes based on best quality • Developed C7 testing procedures and escalation processes. ● Developed Network Performance reporting based on the CDR records. • Develop processes to troubleshoot and reconfigure the network based on performance reports ● Documented an RFI document for a new ISC and performed vendors RFP evaluation based on technical specifications and costing. ● Developed and trained staffs on Continues Improvement processes in the event of Disaster. ● Interact and report to overseas carriers, monthly network performance, and monthly minutes exchange.