Zimetrics is a fast-growing services & solutions company that specializes in the Data Engineering, Data Science, and Enterprise AI. Our vision is to enable organizations seize the economic potential and transformational business value through the power of data in an integrated and connected ecosystem.

Customer Success Director handling key strategic accounts in the Enterprise Business Unit. Strong customer advocate focused on delivering business outcomes and value to large enterprises. Responsible for adoption and expansion of the MuleSoft platform.

Specialties: Client Relationship Management, Portfolio Management, Business Growth, Customer Success, Contract Negotiation, Strategic Planning, Large Account Farming, Delivery Management, Client Partner, Problem Solving, Team & People Management, Process Implementation.

Leading Cybage US Sales & Business Development initiatives and responsible for- - New client conversions- Hunting and key Account Farming- Global Client Partner to strategic account(s) - Portfolio Management- Leading Business Development Team

- Responsible for client conversions - Responsible for setting up & managing new relationships - Client Partner to Multi-year client engagements- Responsible for all Contract Management activities including contract and pricing negotiations - Frequency based visit to client locations-Work with delivery teams to manage customer expectations and communication

- Setup Cybage US business development offices- Headed Sales and Relationship Management activities in the North American market- Managed RFP/RFI processes- Participate & exhibit in Trade Shows and Conferences for marketing opportunities

- Headed QA organization and was instrumental in growing the team rapidly- Managed all QA/Testing related accounts in the organization- Responsible for overseeing recruitment, setting up team hierarchy, creating operational models, resource appraisal, team building and monitoring pre-sales activities for the department- Responsible for selecting tools and products for the QA group- Played instrumental role in organization process initaitves and part of asessement team for CMMI L5 certification -Formalizing and laying down processes and procedures for the QA team

- Formally setup QA team and processes- Managed team of testers- Client co-ordination for Quality related Issues- Demonstration of applications to clients for acceptance-Conduct formal technical review to assess the test strategy and test scenarios before execution- Apply required testing methodology -Build Acceptance testing, Regression Testing, Functional testing, Load Testing, Performance testing and System testing-Ensure testing cycle adheres to testing procedures with effective use of the tools of configuration mgmt and defect tracking