Garet Singh Email & Phone Number

India

Chandigarh Area, India

• PSA: Connect Wise Manage | Solarwinds, Kaseya and Autotask - Ticket management, Dispatch, Time Entries, SLA Management• RMM: Connect Wise Automate & Continuum. Solar Winds, JAMF Cloud, Jump Cloud MDM• Monitoring & Managing Backups for Clients. Worked on Backup Solutions like Storage Craft Cloud, Shadow Protect SPX, Carbonite, and Datto & Veeam & Solarwinds Backup Management Solutions • Server Performance monitoring in real-time. Managing Server alerts • Threat Monitoring, Detection & Response• Security - Using Netwatcher devices and cloud services to check devices syslog and check events of Host intrusion detection (HIDS) / IDS and run vulnerability scans • Office 365 – Administration & User Management.• Active Directory: User Administration, Group Policy Management, Domain Management, File/Folder Sharing Permissions. • VMware – Creating New VM / Editing Machines.• DHCP: Scopes Management, IP Reservation/Leasing, IP Pool Management.• Office 365 – Administration & User Management. • End User Support: Desktop Troubleshooting, Network Connectivity, Outlook Troubleshooting.• Security: Sonic Wall Configuration, Upgrades, Backup & Restore• Installation / Configuration Server / Client OS. • Microsoft Windows Servers, Windows Desktop, Virtualization, Office 365 Administration, Active Directory System• Proficiency in Microsoft Windows Server operating system, related security, patching, monitoring and other management/administration software applications• Knowledge of system backups, restoration, administration, policies, retention, rotation and scheduling.• In-depth knowledge of Apple OS, Hardware and related application system

Chandigarh

Key Responsibilities: Manage the routine operations of a Premium Technical support team for US Technical Support to deliver on customer experience goals, productivity metrics  Responsible for providing Level 2 Support to a Team of Technicians diagnosing, Troubleshooting, and repairing computer systems, Software systems and Applications Provide hands-on assistance to team in case of problems, both, through direct intervention and mentoring. • Installed and configured computer hardware, software, systems, networks, printers and scanners.• Investigated, diagnosed and solved computer software and hardware faults.• Communicated with clients and computer users to determine the nature of problems• Provided technical support to MAC OSX, Windows 10, Windows 8, Windows 7 based architecture computers.• Ensured conformity of the established procedures and guidelines.• Proper documentation of Troubleshooting steps involved and issue resolution confirmation in CRM.• Accessing computer through Remote Desktop, Log Mein Technician Console, Team Viewer, VPN (Virtual Private Network) for troubleshooting computer, installing software and driver.• Monitoring & Managing Local Backups / Cloud Backups for Business Clients. • Exposure on working on virtualization software like VMware / vSphere.• Responsible to provide a 360-degree support to the North American Customers with setup, configuration and troubleshooting of all sorts native and hybrid electronic devices and peripherals.• In addition to native support, also responsible for dealing with third party on-site technicians and assisting them with any technical queries.

Mohali, Punjab

Key Responsibilities: Analyze and Solve Technical problems by investigating potential solutions using troubleshooting skills Assisting staff with technical support of Laptop / desktop computers, applications, and related technology. The support includes specification, setting up, and testing of computer systems and peripherals within established standards and guidelines. Provided troubleshooting services for dell computers and laptops and ensured that the service is executed within the standard timeframe. Install and configure desktop PC's, determined Hardware/ Software problems, troubleshoot connectivity problems, and make sure user fulfillment. Experienced with the remote access software. Troubleshoot on all various IT, OS, Hardware and Application on phone or via remote access. Password recovery and maintenance. Enhanced stability and operation of systems. Diagnose and resolve technical errors effectively.  Send faulty machines and equipment to the warehouse and provide replacement to the customer if necessary Configure systems and provide installation assistance for third party applications to the customers Responsible for customer satisfaction through effective handling of customer problems. Troubleshooting most recent Windows operating systems and associated applications Clearly and concisely logs and tracks details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating customer database  Pulling the RR / KCS usages data for the team & doing day to day hurdle on these matrices. Identifies and provides input on unique or recurring customer problems NPS Scrubs for team is done & CE feedback given to team members on a weekly basis.

New Delhi Area, India

 Aligned with DELC Center Technical Process VERIZON” ISP Broad Band.  Analyze the system & then Uses troubleshooting techniques and tools to identify technical defects/issues Oversee Solutions/Knowledgebase repository and ensure top quality solutions are available to the TIER 1 ( Front Line Agents)  Responsible for providing phone-based Technical support for VERIZON Internet Subscribers.  Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database to ensure customer information is current and accurate  Help New Hires to Comply with schedule adherence to ensure overall service level targets are achieved Actively support the customers & new Hires in all aspects through to problem resolution, keeping the customers informed throughout the duration of each case Live Implementation of OJT Training Calendar for better Training & Product Enhancement.  Scrubbing Raw Data & identifying the areas of opportunity for improvement of OJT / Training Score. Stay current with system information, changes and updates

Master Of Business Administration (M.B.A.), Operations Management And Supervision, A

Bachelor'S Degree, Accountancy, B