Provided each guest with a list of the resort's upcoming activities andevents upon check-in. Collaborated closely with guests, some VIP or celebrity, with high degreeof respect for privacy. Explained security policies and procedures to guests and hotel staff topromote visitor confidence and safety. Processed telephone and walk-in reservations according to timeframe trained new members of the guest service team. Maintained front desk's concierge book to provide visitors with access torelevant local information