• Acting as the primary point of contact to assist faculty, staff, students, and visitors via, phone and/or email inquiries related to Information Technology• Provide support and assistance to individualized account issues, such as assisting with logins to various systems, providing username information, and resetting passwords and PINs.• Diagnosing, troubleshooting to resolve problems related to software, hardware, and • peripherals, including but not limited to network… Show more • Acting as the primary point of contact to assist faculty, staff, students, and visitors via, phone and/or email inquiries related to Information Technology• Provide support and assistance to individualized account issues, such as assisting with logins to various systems, providing username information, and resetting passwords and PINs.• Diagnosing, troubleshooting to resolve problems related to software, hardware, and • peripherals, including but not limited to network connectivity issues, virus removal, desktop computers, etc. to determine malfunctions and take appropriate correction action as appropriate.• Utilize the incident management software to update, maintain, and ensure details related to customer problems are complete and accurate; escalate issues when further expertise is needed.• Remain informed regarding new application implementations, software upgrades and other IT projects underway to ensure accurate and complete information can be provided to users.• Collaborate with team members when appropriate to share information and resolve problems; provide guidance and assist with training of new team members.• Update, maintain, and ensure the information in the ticket tracking system is accurate and complete, such as a detailed description of what was done, research that was completed, and outlining a clearly defined solution.• Install, maintain, and provide 1st and 2nd tier support for computer hardware, software, and peripherals, particularly as it relates to desktop systems. Show less

This position was responsible for the achievement of best in class Customer Satisfaction results andRemote Solutions Performance for a wide array of Xerox products and supported softwaresolutions. Provided technical support directly to Customers (Internal &External

Assigned to install and configure computer hardware, software, systems, networks, printers and scanners as well as monitoring and inspect and test lease-end returned computers to identify and troubleshoot the problems and Diagnose and repair hardware malfunctions and perform the maintenance of computers as well as Performing all technical functions following the factory technical manuals, such as installing, maintaining and repairing/replacing electronic components of computers.Assigned to… Show more Assigned to install and configure computer hardware, software, systems, networks, printers and scanners as well as monitoring and inspect and test lease-end returned computers to identify and troubleshoot the problems and Diagnose and repair hardware malfunctions and perform the maintenance of computers as well as Performing all technical functions following the factory technical manuals, such as installing, maintaining and repairing/replacing electronic components of computers.Assigned to Providing technical support across the company (this may be in person or over the phone and also modify and upgrade computers and provide support for both software and hardwareMonitor performance of equipment and make necessary adjustments to assure quality performance. Show less

Assigned to install and configure computer hardware, software, systems, networks, printers and scanners as well as monitoring and inspect and test lease-end returned computers to identify and troubleshoot the problems and Diagnose and repair hardware malfunctions and perform the maintenance of computers as well as Performing all technical functions following the factory technical manuals, such as installing, maintaining and repairing/replacing electronic components of computers.Assigned to… Show more Assigned to install and configure computer hardware, software, systems, networks, printers and scanners as well as monitoring and inspect and test lease-end returned computers to identify and troubleshoot the problems and Diagnose and repair hardware malfunctions and perform the maintenance of computers as well as Performing all technical functions following the factory technical manuals, such as installing, maintaining and repairing/replacing electronic components of computers.Assigned to Providing technical support across the company (this may be in person or over the phone and also modify and upgrade computers and provide support for both software and hardwareMonitor performance of equipment and make necessary adjustments to assure quality performance. Show less

I was assigned with duties such as Set up and configure computers and peripheral equipment such as printers, scanners, etc ,Perform audits and tests on computer systems, networks and hardware to ensure it is functioning properly,Respond to support requests and assist in troubleshooting any problems that arise,Attempt to replicate reported technical problems and looking for solutions to Ensure all software and hardware are up-to-date and install updates as required and also Providing technical… Show more I was assigned with duties such as Set up and configure computers and peripheral equipment such as printers, scanners, etc ,Perform audits and tests on computer systems, networks and hardware to ensure it is functioning properly,Respond to support requests and assist in troubleshooting any problems that arise,Attempt to replicate reported technical problems and looking for solutions to Ensure all software and hardware are up-to-date and install updates as required and also Providing technical support on-site or via phone or email. Show less

I was assigned with assisting with setup and troubleshooting of daily IT operations (desktops,software and printers).Assist with building, repairing and upgrading existing and new computers/hardware.Performing account management and maintenance for various applications andsystems (e.g., creating or modifying user accounts and permissions, and performingpassword resets).Maintaining and monitoring the daily performance of computer systems.Perform other duties as… Show more I was assigned with assisting with setup and troubleshooting of daily IT operations (desktops,software and printers).Assist with building, repairing and upgrading existing and new computers/hardware.Performing account management and maintenance for various applications andsystems (e.g., creating or modifying user accounts and permissions, and performingpassword resets).Maintaining and monitoring the daily performance of computer systems.Perform other duties as assigned by management.Providing technical support on-site or via phone or email. Show less