Business Technical Support Specialist
CurrentProvided technical support for resolution including, equipment functionality, configuration and repair, account provisioning, application support, software downloads, and network connectivityEstablished a strong partnership with corporate/enterprise customers and acted as an advocate during outages, ensuring a high degree of customer satisfaction by applying the LEAD best practices. Educated customers on new releases and/or possible updates on their productsEffectively managed multiple issues simultaneously while meeting the expected deadlineAssisted customers with service transactions by leveraging the billings tools.Ensured that all customer interactions are thoroughly documented by following the quality guidelines within the ticketing system.