William Kost Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

As Chief Data Officer, I have led the Virginia Employment Commission's transformation efforts, focusing on improving internal processes, enhancing external communication, and positioning Virginia as a national leader in administering Unemployment Insurance. I established and managed a 12-member Performance and Innovation Team, leveraging Agile, Lean, and Design Thinking methodologies to drive cross-functional initiatives that streamline operations and improve service delivery for claimants and employers. Utilizing Power BI, I developed comprehensive dashboards that provide real-time insights and enable data-driven decision-making for the Commissioner, Secretary of Labor, and Governor’s cabinet.Under my leadership, the agency achieved a 170% increase in online claims filing, a 70% reduction in call volume, and significant performance improvements, advancing from last to the top 20 in the Department of Labor’s metrics among 53 states and territories.

Richmond, Virginia, United States

Fairway Independent Mortgage Corporation NMLS #2289Built a robust network of realtors and clients within a top independent mortgage firm. Coordinated with underwriters, processors, and closers for seamless loan processing. Mastered loan guidelines, including Fannie Mae, Freddie Mac, FHA, VA, USDA, and Jumbo criteria. Delivered exceptional client service, staying current with industry and guideline changes through a tumultuous interest rate and inflation market. Advised clients through their home purchase options while maintaining a fiduciary duty and ensuring their comfortability with costs and payment.

Richmond, Virginia, United States

Worked on a team lead by a Top 100 Mortgage Loan Originator, learning how to originate mortgages as well as process loans before underwriting. Established relationships with realtors to provide white glove service to clients looking to refinance or finance the purchase of a home. Educating clients on the home-buying process while ensuring their comfortability and setting expectations for making one of the largest financial decisions in their lives.

Fairfax, Virginia, United States

Responsible for optimizing profitability and efficiency for a top independent mortgage firm in the mid-Atlantic, averaging $4B in annual mortgages. Managed interest rate locks, pricing approvals, credits, and points to uphold profitability. Monitored MBS and Treasury markets for strategic commitment timing. Oversaw negotiation and execution of commitments with 18+ investors, maintaining strong relationships. Streamlined pricing, ran simulations, and ensured loan accuracy through collaboration with various teams. Conducted audits, reconciled pricing disparities, and collaborated with accounting for precise profit assessment across branches and products.

Analyzed corporate financial statements and marketing strategies to help procure Federal & State Government contracts. Using a consultative approach, helped companies formulate strategies to sell their products to Federal & Sate government agencies and secure contracts. Also researched the organizational structure of a current government contractor and made recommendations to improve their efficiency of operations as well as their market position and profitability.

Conducted focused, target market based, research in relation to the expansion of proprietary software and research capabilities. Additional duties including updating and maintaining current client information database.

Mentored with a licensed Mercedes Automotive Technician. Conducted repairs, maintenance, and diagnostic testing on late model Mercedes- Benz cars and SUVs. Planned the ordering and installation of parts and material.

Restaurant and food truck: Provided on-site management and support for 4-person food-truck. Assisted owners with initial planning and execution with the grand opening of preliminary fixed-location restaurant. As primary cashier, coordinated Customer facing services, order entry, preparation, and delivery.