• Modeled AWS Lambda standardization by using AWS SAM for maintaining both application code and infrastructure-as-code• Established serverless architecture by removing Python scripts from EC2 instances and migrating code to AWS Lambda• Created Gitlab Pipelines to automate Terraform and AWS Serverless Application Model deployments of source code• Maintained Kubernetes pod configurations in AWS Elastic Kubernetes Service with helmfiles and assisted with their deployments• Designed over 15 custom Terraform modules to decrease development time for deploying infrastructure-as-code• Contributed to securing mission-critical S3 buckets by limiting access within resource policies and VPC endpoint policies• Attended release meetings for application deployments to ensure infrastructure changes would not impact production environment• Implemented Terragrunt HCL files to simplify Terraform deployments• Developed Gitlab project templates to increase productivity across technicaldepartments• Guided 10+ engineers in developing with AWS Serverless Application Modeland deployments via Jenkins and Gitlab• Contributed to code reviews to ensure code was easy to understand andwritten properly before deployment to production environment• Collaborated with Solutions Architect to introduce API Gateway with AWSLambda to enable developers to test code functionality with mock responses• Assisted in development of ETL jobs for error reporting by leveraging AWS Glueto create crawlers and partition JSON files into a CSV format• Contributed in Agile sprint planning and completed tasks in a timely mannerduring each sprint

• Automated tasks with AWS Serverless Application Model tool to remove manual processes • Collaborated with Cloud Engineering team with source control requests to modify application configuration files • Deployed at least 2 application version updates weekly by utilizing Jenkins jobs that handle Terraform scripts to deploy to development, staging, and production lifecycles • Assisted with on-call duties to provide 24/7 support with all production application outages • Maintained Lambda scripts to ensure functionality is not compromised

• Supported cloud engineers with IAM user and role creation and CloudWatch alarms and events• Developed AWS Lambda and AWS CLI scripts to decrease time when rightsizing AWS EC2 instances• Maintained terraform deployment scripts to ensure appropriate resources are being assigned during server deployments for multiple applications• Implemented code deployments and Docker container management to AWS EC2 instances by following proper change control procedures• Managed monthly rightsizing efforts to maintain current AWS EC2 instances within purchased Reserved Instances • Promoted AWS EC2 instance standards for current and future deployments• Cooperated with migration engineers to follow company EC2 standards during migration from datacenter to AWS• Collaborated with Cloud Governance team by providing cost savings solutions during weekly meetings

• Maintained monitoring of cloud and datacenter environment by utilizing monitoring tools effectively• Served as liaison between various support groups during system outages, and worked with third party vendors or service providers to remediate outage issues• Composed documentation for processes and procedures that assist the infrastructure team during critical application failures• Created scripts to automate repetitive tasks for disk space cleanup efforts• Assisted SYSOPS team with server build creations

• Provided technical support to internal and external users• Resolved over 150 incident calls and 300 request tickets weekly• Verified users with proper credentials before assisting to comply with security policies

• Administrated over 500 end-users across the United States locally and remotely• Fulfilled and resolved over 15 tickets daily that requires Level 1 and Level 2 support expertise• Contributed to decreasing monthly mobile provider invoice by $6,000 by revising the company’s inventory of mobile phones and removing unused lines • Established asset security by managing a growing inventory that handles over $20,000 worth of mobile devices• Installed, configured, and updated proprietary mobile application on more than 300 devices around the US• Instructed users on how to resolve and avoid technical issues by guiding them through clear troubleshooting procedures • Communicated and escalated tickets to central IT department in Germany to manage server, network, infrastructure, and data center support

• Trained and motivated students to prepare for CompTIA certification exams by regularly leading large study groups• Exceeded instructors expectations by attaining CompTIA A+ certification 1 month after completion of rigorous training • Directed a group of colleagues to assemble and disassemble a desktop PC in less than 15 minutes in order to teach the essential understanding of hardware components• Updated software applications and upgraded outdated hardware on 25 PCs in order to strengthen overall PC performance• Assisted instructor with teaching to help other students with basic understanding of operating systems, hardware, and software knowledge• Employed Hyper-V to manage 20 virtual machines and installed DHCP, DNS, and Remote Access services on 3 different servers• Created 4 sites in Active Directory and administered over 100 users and 20 groups with GPO

• Greeted and assisted more than 100 customers a day returning rental vehicles as well as customers arriving for a reserved vehicle• Provided exceptional customer service in all customer contact situations • Handled customer complaints with professional and courteous confidence • Inquired about service satisfaction and documented dissatisfaction • Completed service alerts for body damage communicated by the customers