Gillian "Gus" Andrews Email & Phone Number

New York, NY, US

Daytona Beach, Florida, US

New York City, US

• Co-producer of a multimedia series on internet literacy (working title: Explain The Internet)
• Co-wrote successful grant proposals funded by Gula Tech and the Calyx Institute
• Defined editorial strategy and curriculum for Cyber Nation (working title), a series of multimedia projects to teach about cybersecurity

Greater London, London, GB

• Building, evangelizing, and performing user research at a VR esports startup.

New York, NY, US

• Won fellowship with a proposal to build the digital human rights community's capacity to gather, analyze, share, and act on cyber threat intelligence.
• Built consensus across a highly distributed, cross-organizational network of stakeholders
• As a user-experience-manager-at-large, led community identification and definition of pain points in the pipeline of reporting harassment and other digital attacks to social media platforms
• Ran trainings and edited curricula on threat analysis.
• Contributed usability improvements and bug reports to four open-source threat intelligence platforms, a triage flow for reports of attacks to social media platforms, and the DISARM framework.
• Explored common indicators of compromise between forms of coordinated inauthentic behavior, including botnets, ad fraud, fake account creation, election manipulation, mis/disinformation, harassment, and hate speech.

• At Teachers College: Developed curricula for graduate-level classes on Digital Literacies and Technology and Culture; taught those classes as well as Anthropology and Education.
• At Adelphi: Taught a masters-level hybrid synchronous/asynchronous course on digital literacies.

Austin, Texas, US

• Defined minimum viable product for DISARM, a Mitre ATT&CK-like threat intelligence framework to track disinformation campaigns
• Defined team roles and priorities; kept team focused on priorities at a loosely-defined stage of development; established an effective meeting cadence for the team
• Ran product definition sessions with potential first adopters, partners, and board members
• Identified risks, assumptions, issues, and dependencies in widespread adoption of DISARM

Co. Dublin, IE

• Overhauled the 14-year-old Security in a Box training guide; established website migration strategy
• Improved coordination and visibility of project management workflows
• Advised the digital human rights community about localization technology improvements, driving change by building awareness through documentation and well-attended community events
• Improved SiaB's ease of updates, and its usability for lower-literacy populations
• Collaborated with tech industry partners on resources to support technology users at high risk

• Published an everyday citizen's guide to surviving the digital revolution, Keep Calm and Log On (MIT Press, 2020)
• Researched usability on the Thunderbird email client's OpenPGP encryption, advising on improvements (2021)
• Advised policymakers on emerging technologies through whitepapers written for Internews (2020)
• Wrote engaging general-audience articles on security for Tactical Tech (2019)
• Executed CoFense PhishMe phishing-defense exercises (2019)
• Produced a video on iPhone surveillance for Students for a Free Tibet (2019)

Boston, Massachusetts, US

• Designed and specified user interaction for a cryptocurrency, with an eye to secure UX concerns.
• Performed comparative product research on cryptocurrency wallets.
• Helped plan and maintain Agile project management processes.

Chicago, IL, US

• For a major biotech company: Managed product for improvements to a genetics database
• For a Canadian telco: Helped establish and evangelize new design standards, uplift existing design, and develop mobile-friendly interface elements
• For a major international bank: Managed and tested the development of a new interface forcall center agents
• For a major international health nonprofit: Assessed new employee onboarding process, identified opportunities for lessening pain points, improving security, creating efficiencies
• Collaborated on internal and external efforts to spread best practices in security

• Creator and producer of a series to fill unmet needs for media/digital literacy education
• Managed a team of five editors, five writers, about a dozen actors and puppeteers, interns
• Clarified product vision and developed curriculum based on YouTube analytics
• Developed and executed fundraising strategy

• Continued many of the same projects I worked on at OpenITP
• Evangelized user-centered design to engineer-heavy open-source development teams through publishing, public speaking, and Lean design workshops
• Performed contextual interviews, expert heuristic reviews, and lab tests on VPNs, email, and chat tools
• Prototyped interfaces using Balsamiq and InVision
• Supported Blue Ridge Labs in developing interview screeners, expanding participant recruitment
• Managed and designed a multi-site research project to clarify users' mental models of email

Washington, DC, US

• Pioneered a program to improve UX and evangelize for user-centered design, working with teams developing open-source privacy and security software
• Led lab research, metrics analysis on tools for secure communication
• Disseminated findings to 12 development teams, resulting in improvements to the software
• Managed a seven-person team of volunteer user researchers and assistants
• Produced well-received personas highlighting user security concerns
• Organized and ran two UX-focused hackathons, resulting in usability-focused improvements in nine projects

• Directed development of improved data storage practices for human resources team at the United Nations (2013)
• Identified improvements to case-based medical education software for PeerView, Inc based on cognitive/heuristic walkthrough (2008)
• Established the user research testing lab at Linden Lab, makers of Second Life (2007)
• Identified virtual world regions associated with user retention; designed and A/B tested a new user experience which reduced abandonment after first login
• Recommended fixes to pain points, which were implemented in an interface overhaul
• Developed design document for Nintendo DS horse game for Destineer Studios (2006)

Poughkeepsie, NY, US

• Taught and designed curricula on media literacy, Adobe Creative Suite.

New York, New York, US

New York, New York, US

• Overhaul of knowledge base, migration of information architecture for International Center for Cooperation and Conflict Resolution's website; developed social media strategy and publishing style guide

New York, New York, US

• Wrote and executed a Google Academic Research-funded grant to continue my doctoral research on search, computer-mediated communication, and digital literacy

New York, New York, US

• Created new video products for the AfterEd.TV channel
• Developed and executed content and distribution strategies as product and project manager
• Post-production on short online videos using Final Cut, Soundtrack Pro, Motion
• Developed and led iterative design workshops

New York, New York, US

• Developed protocols, survey for a study on how gamers learn; statistical analysis using SPSS

New York, New York, US

• Developed database tool for live data collection, documentation for database users
• Researched best practices in digital literacy education

New York, NY, US

• On set during the 35th season of Sesame Street. Firsthand view of episode design meetings coordinating researchers, writers, artists, producers
• Researched the show's legendary evaluative and generative research practices

• Developed expertise with New York City's 270-some-odd ethnic press outlets through editing a directory of publications and arranging press conferences with prominent New York figures.
• Designed, developed, and managed a database of outlets.

Bronx, New York, US

• Researched and reported on employment, health care, education issues for the director of development
• Developed curricula for adult learners in welfare-to-work program

Northampton, MA, US

• Researched media ownership for a digital learning platform

Doctor Of Education (Edd), Communications In Education

Med, Communications In Education, Technology In Education

Nondegree

Social Inquiry And Journalism

High School Diploma