Dina Guseynova Email and Phone Number

Developed and implemented comprehensive talent development programs:⭐️ Developed and implemented the methodology for the Academy of Swine Farm Managers, creating a comprehensive 12-session training program in collaboration with subject matter experts. The program covered key topics, including genetics, pig breeding technology, and lean management.⭐️ Designed an onboarding methodology for new employees, reducing manager's time spent on onboarding. Onboarding program covered six key areas: office infrastructure and resources, corporate culture, basic work processes, team introductions (including cross-functional teams), company product knowledge, and role-specific knowledge. This methodology featured practical assignments, an engaging storyline, and multi-channel communication. ⭐️ Created over 50 practical assignments for training programs on diverse topics, including leadership development and change management, to enhance participant engagement and skill application.

Led the design, development, and implementation of learning programs for clients in industries such as Retail, Real Estate, Pharmaceuticals, and IT.⭐️Transformed 80% of projects from in-person delivery to an online educational program during the COVID-19 pandemic, ensuring revenue levels remained consistent despite the shift to remote learning.⭐️Coordinated the creation of a training course on working with people with disabilities, which has been completed by over 200,000 employees.⭐️Designed a training course for a call center, resulting in an increase in conversion from calls to meetings and an increase in completed transactions.⭐️Created a digital learning program focused on improving emotional intelligence. The program had high completion rate and led to an increase in employee engagement.⭐️Coached and provided regular feedback to a team of 8 Instructional Designers, supporting their career development and growth opportunities.⭐️Facilitated a 7-month omnichannel leadership program for an IT company, which included a digital course, on-site workshops, personalized feedback, and participant-driven projects.⭐️Led the largest project in the company's history by delivering high-quality project and program management, meeting tight deadlines, and staying under budget through effective stakeholder collaboration.

Designed, developed and delivered training programs to customers in Construction, Real Estate, Retail, Pharmaceuticals and IT service industries, acted as a program manager for key training programs.⭐️ Supported a large-scale gamification training program: managed design iteration process, coordinated with the IT team, and program managed delivery for 300+ participants.⭐️ Led end-to-end creation of an EdTech customer-facing product for HR practitioners: marketing analyzes, technical discovery, configured LMS, content creation and crafted product marketing content.

Developed and led Wealth Management business, steered cross-functional communication in the Northwest, and managed a team of 11 Specialists supporting 25+ field offices across 5 regions (provinces):⭐️ Increasing product revenue via effective cross-function collaboration.⭐️ Developed and implemented purposeful practice activities to increase team confidence and effectiveness decreasing project delivery delay.⭐️ Led several revenue operations projects to improve sales effectiveness and efficiency, and increase sellers’ product and industry expertise.

Led a team of 5 Product & Sales Support Specialist and oversaw the function across 20 field offices:⭐️ Organized effective cross-functional communication with Field leadership teams.⭐️ Improved business processes using automated reports and redefined workflows using stakeholder feedback which reduced the time spent on creating and analyzing reports.⭐️ Trained and coached specialists to adopt the mindset and behaviors (competency and capability) necessary to deliver exemplary service to the Wealth Management Advisory Sales Team.

Provided strategic support to a team of 10+ customer-facing Wealth Management Advisors across 5 field offices to develop effective strength-based approach and strategies to maximize revenue and customer retention:⭐️Conducted 90+ individual and group coaching sessions on negotiation and collaboration skills for advisors, field teams, and leadership groups.⭐️Supported advisors during negotiation process using customized solutions to meet clients’ specific needs.⭐️Analyzed individual and team performance metrics, developed regular and ongoing reports, developed data-driven performance improvement and training strategies to maximize team effectiveness.

Managed a high net-worth customer book of business, partnering with product specialists to develop customized solutions.⭐️ Successfully signed the biggest and longest endowment life insurance contract in the territory.⭐️ Proactively shared market updates, trends, and intelligence to maximize client experience.

Managed a portfolio of corporate and individual clients as a top 100 client specialist nationally:⭐️ Balanced profit/loss in portfolio by effectively managing risks across products.⭐️ Successfully closed B2B deals by managing customer expectations, pricing and underwriting process.⭐️ Built customer trust, leveraged partner network and expanded portfolio to meet and exceed KPIs.

Сonducted consultative sales of insurance products, selecting terms that best met the clients' needs.