Gus Hernandez Email & Phone Number

Los Angeles, California, United States

Leader of the UX Team that supports Pearson’s higher ed products. My role requires me to work closely with product and engineering teams while leading a tightly knit team to define and execute on the company’s vision. I act as an advocate for our users, thinking holistically about how our user journey transpires across our product ecosystem.

Denver, Colorado, United States

Responsible for managing the credit union’s digital banking solutions, contributing to the development and execution the credit union’s member experience strategy. Responsibilities included:- Member Journey / Member Experience- Online Banking Touchpoints and their integration with the member journey- Rapid Prototyping - Data Analysis for product improvement- Managing external vendors- Design Leadership

Greater Denver Area

As manager of the UX Team, I provided leadership, direction, and mentorship to a small team of UX Researchers and UX Designers for Ria Digital, the digital arm of Ria Financial. I practiced day-to-day design leadership skills that fostered an understanding of the benefits of the intersection of design, content, business, and engineering. I participated in and led various human-centered, design thinking projects across the organization aimed at teaching stakeholders to be better versed in the methodology.

Denver, Co / Orlando Fl

Provided Experience Design consulting for clients nationwide. I solved complex business problems by leveraging human-centered design thinking in product design (UX) and service design (CX). Services included:- UX and CX Strategy / Product Roadmaps / Product UX Audits- Product Design / Rapid Prototyping / Wireframing - UX Research / Usability Testing / Persona Development- Customer Journey Mapping / Service Design Blueprints / Digital Ecosystem Audits- Design Leadership / Mentoring- Brand and Identity Design

Orlando, Florida Area

Responsibilities included managing and mentoring UX Designers and directing user research activities to understand user needs, goals, motivations and usage patterns. I oversaw and participated in the creation of visual artifacts to validate ideas based on data collected (rapid prototyping, customer journey maps, personas, service design blueprints). I was also responsible for the end-to-end customer journey.I led numerous projects to expand design thinking across the organization with a focus on balancing business and user goals, which helped establish a culture of experimentation. The role required me to communicate a clear vision to senior executives and stakeholders and work closely with company leadership to determine opportunities for improvement in the customer journey.

Orlando, Florida Area

Worked as Lead UX Designer in support of product enhancements. Identified areas for improvement, prototyped, and conducted usability sessions to vet out design solutions. Created design artifacts such as personas, design documentation, and wireframes. Worked on various projects from concept to prototyping to implementation. Worked closely with the Product Manager and development team leads to strategize the future of the product.

Orlando, Florida Area

Developed and wrote course material designed to impart students with practical application of UX and Usability Concepts. Created course curriculum that required students to address stakeholder goals in support of mobile and desktop solutions while emphasizing UX and Usability Testing concepts. I also played a vital role in the degree by threading UX and Usability concepts through other core classes of the Web Design & Development Program. In October 2013, I was recognized for Creative Contribution for Excellence and Invaluable Service to the Full Sail Learning Community for Curriculum Development.

Orlando, Florida Area

WDDBS Online class that focuses on UX design by incorporating Usability, Interactive Design Principles and Ui Design Patterns for the creation of intuitive user interfaces.

Orlando, Florida Area

Design of print collateral for event production company which helped establish a distinctive branding for their series of weekly events. Acted as lead creative consultant for their promotional collateral.

Orlando, Florida Area

Traveling to Fortune 500 client sites worldwide, I participated in Concept, Design and Implementation phases of projects for the VDR Contenuity Content Management System. I designed User Interfaces for Web Based Portals with an emphasis on creating value via a positive user experience.