- Led a team of 10 customer support representatives, providing guidance, training, and performance evaluations to ensure outstanding customer service delivery. - Developed and implemented strategies to improve customer support efficiency, resulting in a 20% reduction in response time and a 15% increase in customer satisfaction ratings.- Achieved significant sales growth and consistently met quotas for the southern region of Mexico.- Collaborated with cross-functional teams to identify and address customer pain points, resulting in the successful implementation of new customer support software, reducing customer complaints by 75%- Effectively managed and expanded a diverse customer base.

- Provided comprehensive onboarding and continuous support to address and resolve customer issues effectively.- Captured and documented customers' feedback to facilitate process improvements and enhance overall satisfaction.- Demonstrated proactive communication skills by engaging and resolving customer inquiries through live-chat, email, and messaging platforms.- Crafted concise communication snippets to streamline customer interactions, resulting in quicker and more efficient exchanges.

- Provided exceptional client onboarding and support, proficiently guiding them in utilizing Cemex digital tools and streamlining processes- Offered comprehensive B2B and B2C support, addressing customer queries and concerns with utmost professionalism and efficiency.- Successfully reconciled invoices and billing statements by meticulously reviewing and cross-referencing financial records- Monitored credits by diligently analyzing collection statistics, credit bureau reports, and financial statements- Ensured efficient order release through comprehensive payment review and meticulous tracking of credit regularity

- Spearheaded the digitalization of credit and collection processes within the Cemex Go platform- Facilitated seamless onboarding and support for customers utilizing Cemex Go- Conducted rigorous testing of new updates to ensure optimal functionality- Collaborated closely with developer team to communicate vital information and enhancement requests- Kept meticulous records of customer feedback to drive continuous improvement and enhance overall customer satisfaction

- Prospected new clients in order to significantly boost sales of construction materials- Successfully acquired a substantial number of small and medium clients, resulting in a remarkable increase in positive KPIs- Executed an exceptional customer service experience, consistently delivering a WOW factor- Served as a sales leader in the Nissan Aguascalientes Project, demonstrating exceptional skills and leadership in driving sales.