Gus Macfarlane Email & Phone Number

New York, Ny, Us

Chief Operating Officer

London, Gb

Digital transformation, process improvement, automation and AI readiness - www.hudsonandhayes.co.uk

London, Gb

In this role, after defining and successfully executing, I now manage the direct implementation of vendor portfolio transformation. I delivered the Transformation during a substantial growth period, amidst COVID-19. I focus on enhancing efficiency, quality, and cost-effectiveness in our global technology operations, overseeing a workforce of 10K and managing a portfolio worth £2B. I strategically align and optimise key partners, including Accenture, IBM, Capgemini, EY, and Deloitte, with multi-year objectives to bolster delivery capability and drive organisational change. I oversee supplier innovation projects and manage a £30M fund, I ensure strict adherence to global compliance standards and run Group spend control governance for Technology.Furthermore, I successfully saved £92M in cost, reduced exposure to risk, and boosted customer satisfaction by 56% through meticulous analytics and insights-driven enhancements in operations. I saved £64M in cost by strategically sourcing Tech and Ops services and consulting for workforce revitalisation. I led programme management and the delivery of crucial strategic changes by leveraging various methodologies. In 2020, I effectively implemented operational resilience for the 'Always on Bank' initiative.I also accomplished seamless finance transformation by streamlining group financial planning and allocation rules across 27 countries in 2021. Operations I Transformation I Vendor Portfolio Management I Financial Analysis I Strategic Sourcing I Complex Programme Management I Regulatory Compliance I Data Analytics I Partnership Management I Operational Resilience I Technology I RPA I AI I Cloud I ML

London, Gb

During this time, I formulated and executed a cutting-edge operating model, vision and portfolio strategy aimed at fostering group-wide technology and innovation at scale and pace within a robust control framework. I oversaw P&L management, directed a team of 500, managed global technology operations, Innovation lifecycle management and property and facility operations, and refined processes to support the bank's growth strategy. Furthermore, I restructured product lifecycle management from acquisition to deployment, emphasising Total Cost of Ownership (TCO) principles. In response to an FCA red rating, I intervened to rescue technology application development. I minimised £80M in technical debt through effective technology transformation initiatives, automation, cost efficiency, and the cultivation of an agile and customer-centric culture. Moreover, I completed the successful delivery of large-scale programmes, investment opportunities, new product development and technology implementation. I achieved savings of £40M through decommissioning.

London, Gb

Whilst working as Chief Operating Officer, I took charge of the entire Group Innovation Operations, programme lifecycle, from ideation to business integration, risk management, regulatory compliance, contract negotiation, business management, P&L ownership, driving sales both internal and external of the Rise Platform, property/facilities management, and procurement. As a liaison between Barclays Innovation and government and regulatory bodies, I facilitated seamless communication and collaboration. My efforts strengthened Barclays Group innovation for commercial success by maximising opportunities, delivering tangible value, mitigating risks, and nurturing investment prospects. I oversaw seven global innovation centres housing over 250 FinTech companies and subsequent sales activity. I also employed a range of innovation initiatives, including Accelerators, Hackathons, and POCs, to position Barclays as a pioneering force in innovation whilst upholding strict risk management protocols in a highly regulated environment.• Responsible for governance and control of Investment Portfolio • Chairs – Governance, Compliance and Control committee, Innovation Forums and FinTech Delivery Panel. • Represent Barclays on All Parties Parliamentary Group on Artificial Intelligence. • UK Government and regulator liaison.

London, Greater London, Gb

BEEM protects and monetises all forms of digital visual content

Costa Mesa, Ca, Us

Commercial Operations Director & Strategic Client Director (Top Two UK clients) | UK&I, (2013 – 2016)During my time with Experian, I led a team of 180 staff and oversaw end-to-end commercial operations driving growth, revenue and profit whilst effectively managing risk. In this capacity, I delivered large growth opportunities to the firm, growing our top two clients substantially. I supervised the commercial provision of data, technology, and consultancy services to a diverse client base. Moreover, I handled various intricate commercial functions, strategic pricing, corporate finance, complex contract negotiations, management and settlement, partnerships, product development, brand and marketing, procurement, business continuity, resilience, and complex programme management. I also significantly drove sales and GTM and bolstered UK&I client relationships, securing contracts worth a total of £220M. Through the implementation of a new strategic operating model, I achieved cost savings, efficiency improvements, and performance gains focusing on GTM. I expanded businesses and mitigated risks across all divisions, covering credit services, decision analytics, identity and fraud, and marketing and consumer services within the banking, financial services, and telco sectors. Moreover, I successfully negotiated numerous complex multinational agreements, including those for software, data, and consultancy services. By improving efficiency and broadening Experian's offshore commercial capabilities, I delivered savings totaling £30M.I successfully developed and automated a Commercial Contract Management platform (1M contracts globally).

Founder and Managing Director, Management Consultancy and Resilience and Risk Management Software Company. Successfully invented, developed and took to market Business analysis, Resilience, Crisis Management and Risk Management Software and Gaming solutions. Clients included: BP, Sky, Lloyds Register, Vodafone and others.

Stockholm, Se

During this tenure, I supervised commercial operations and conducted multinational contract negotiations, GTM and Sales, cultivating client relationships, and overseeing procurement activities to enhance operational efficiency and strategic alignment. I managed governance, compliance, operations, programmes, and procurement to uphold organisational integrity. I optimised opportunities whilst strategically balancing profitability against risk.In leading strategic procurement initiatives, I directed the acquisition of telephony, technology, property, and equipment, managing a budget of £30M. I successfully secured global outsourcing contracts in banking, financial services, and telecom sectors, ranging from £10M to £100M in value.

Middlesex, England, Gb

London, Gb

Operations Officer - Airmobile

Bergen, No

Mba, General Business Strategy

Bachelor Of Science (Bsc), Forestry

Certificate In Business Accounting (Exemption), Accounting And Business/Management

Mbci, Business Continuity And Risk Management

Mcips, Procurement & Supply

Education record