(Sept 2012 – present; Jan 2005 – Dec 2009)Guided home buyers and sellers throughout their individual real estate journeys, focusing on delivering superb customer experience and client retention Provided clients and partners with valuable market and process insights to determine objectives, develop strategy, ensure understanding, and instill confidenceCollaborated with small builders to determine optimal price points for new home development with a goal of maximizing profit marginsUtilized CRM tools to ensure continuous and timely communication with past, current, and potential clients Highlights:• Silver Sales Award 2007 for Garner office• Bronze Top Listing Agent 2007 for Garner office• 24 or more homes sold each year for the past three years

Maximized potential revenue by ensuring daily communication with current and potential business customers, resulting in achievement of 120% of monthly sales plan in 16 of 24 months Educated consumers and business partners by explaining and demonstrating key features and benefits focusing on the value of a wide variety of smart phones and multimedia devicesLeveraged wireless services and solutions to meet the needs of consumers and small business owners while boosting profit within designated area of responsibilityRegularly communicated with, and marketed to, past customers to obtain future referral business from friends, family, and small businesses

Promoted product solutions to kitchen and bath designers at Home Depot stores via daily sales visits and callsEducated kitchen and bath designers by conducting product knowledge sessions to build confidence for kitchen designersProvided exemplary service to customers by fielding phone calls and making home visitsConsistently met or exceeded sales targets; 100% of Sales Target in 2003, 115% in 2004

Actively solicited new business customers to increase sales with an emphasis on cold calling and account developmentIntroduced cost saving programs, saving business partners up to 50% in operational costsConsulted with clients to determine which exhibit components would optimize the trade show presenceAssessed needs of the client through product demonstration

Actively solicited new businesses and municipalities to increase sales with an emphasis on cold calling and account developmentUtilized comprehensive product knowledge to increase first time and repeat business with branch managersEstablished and maintained monthly and quarterly forecasts to increase all business opportunityManaged customer relationships for order placement, product shipment, and customer service concernsHighlights:• #2 Sales Representative in San Jose branch in 2000• 311% of sales plan 2000- increased sales from 180,000 in 1999 to 618,000 in 2000• 120% of sales plan 1999- exceeded 1999 goal of 150,000 with sales of 180,000• Increased sales from 70,000 in 1998 to 180,000 in 1999• Increased customer base from zero customers to over 55 customers