Gustavo Chiossoni Email & Phone Number

Montevideo, Uy

Montevideo, Uy

Montevideo, Uruguay

Montevideo, Uruguay

Created business trips for company leadersWorked with clients to understand their travel needs, budget, and preferencesManaged travel logistics for employees: flights, transportation, hotels and carsProvided travel documents like itineraries, e-tickets, and reservationsAssisted with visas and work permits for employeesTailored itineraries for both corporate and leisure travelersUsed travel management software for efficient booking and trackingStayed current with industry technology for increased efficiency

Montevideo, Uruguay

Provided professional services to airline customers in call centers, ticketing, and airport operationsSupported airlines' transition to new software for airport and call centersAnalyzed existing processes and systems to identify areas for improvementFacilitated communication between business stakeholders and IT departmentEvaluated proposed solutions and maintained project documentationStayed updated on products and provided technical advice to clients.Presented products to attract and retain clients, optimizing customer experience.Partnered with marketing and support teams for effective program implementation.Acted as a bridge between sales and support, ensuring fast time-to-value for customersCultivated strong customer connections, contributing to sales expansion.Oversaw client on-boarding and training activities, conducting regular health-checks for improvement opportunities

Montevideo, Uruguay

Provided comprehensive training to customers focusing on airports and call centers.Managed end-to-end execution of training programsLed team by facilitating knowledge transfer and fostering team building.Conducted train-the-trainer and train-the-specialist programs to enhance efficiencyContributed to creating and implementing an innovative Learning Management System (LMS) for Sabre Airlines SolutionsDeveloped user-friendly training methods and resourcesDesigned training schedules and programs for both external and internal customersAnalyzed learning needs and created suitable training materialsDelivered Salesforce training for an airline customer care help desk

Montevideo, Uruguay

Ability to troubleshoot and handle multiple issues regarding airlines and/or travel agencies that use Sabre reservation systemProvide assistance to customers from different markets (US, Canada, Europe, etc)Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the InterneInteraction with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Montevideo, Uruguay

Deliver virtual training to travel agents from travel agencies of the US and the Canadian Market. Assess training needs through surveys, interviews with employees, focus groups, and consultation with managers, instructors, or customer representatives Design, plan, organize, or direct orientation and training programs for employees or customers. Monitor, evaluate, or record training activities or program effectiveness.Evaluate training materials prepared by instructors, such as outlines, text, or handouts.

Montevideo, Uruguay

Planned and dealt with corporate business trips for company executivesCollaborated with clients to understand their travel requirements, budgets, and preferencesHelped companies map out travel arrangements for their employees, including booking flights, arranging transportation and booking hotel roomsPrepared and distribute travel itineraries, e-tickets, hotel reservations, and other travel documentsCollaborated with corporations to keep their employees' visas and work permits up to date.Created and built of customized itineraries for corporate and leisure travelersCollaborated with clients to understand their travel requirements, budgets, and preferencesUtilized travel management software and booking platforms to streamline the booking process and track reservationsStayed updated on industry-specific technology and tools to enhance efficiency.

Greater Buenos Aires

Responded to customer inquiries via phone, email, or chat regarding credit card transactions, account balances, and other related issuesInvestigated and resolved customer complaints or disputes related to unauthorized transactions, billing errors, or other issuesAssist customers with account management tasks such as updating personal information, changing credit limits, or activating/deactivating cardsCommunicated effectively with Gold and Platinum customers, providing clear and concise information.Participated in ongoing training programs to stay informed about changes in credit card technology, policies, and procedures

Licenciatura En Linguistica

Business Adminstration, Administration, Technician

Bachillerato Diversificado Opción Derecho, Derecho, Bachiller