Solutions Architect focusing on the LATAM market

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ I was specifically sought out by Digital First Media to provide high-level technical leadership and direction as a key member of the management team that established and rolled out a new, consolidated system (with brand-new processes and workflows) in 2010, and oversaw the on-boarding of new organizations every year.I was tenacious and highly focused in upgrading, optimizing, enhancing, and supporting systems and technologies (and reengineering workflows) to guide the company through a period of rapid growth and facilitate change (and further growth) followed by a merger in late 2012.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ As Director of Content Services (with additional responsibilities for facilitating a broad range of IT issues), I manage technical systems, solutions, and support operations to provide seamless content services for 70+ daily and 100+ weekly media groups across the United States. I build, lead, and motivate teams in managing and routing content to/from print, web, and mobile applications, as well as third parties. I coordinate responses to network, connectivity, content management, and other IT issues at all sites nationwide. I also control the departmental budget.My achievements and contributions include:✔ Collaborated with IT Infrastructure, Security, and Service leaders in developing, supporting, and managing all IT systems and operations, and providing timely, quality services to users.✔ Designed workflows to boost system functionality and performance.✔ Participated in cloud computing planning and administration meetings.✔ Monitored technology and communications (content management) trends, and recommended cost-effective solutions in a changing industry.✔ Stepped into strategic and hands-on IT roles as needed. I defined the content services strategy, managed and upgraded technology systems, created policies, and even developed code when the IT team was understaffed.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ I was promoted from Project Manager and Technology Support Manager to take over all U.S. business operations while simultaneously overseeing all IT support functions for provider of innovative, industry-specific technology services (headquartered in Italy).▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ I designed and directed business and technology operations to achieve short- and long-range goals. I led all IT operations and projects while managing people (staffing, training, performance evaluations, and career development) and budgets for the entire company. I also oversaw finances and procurement activities, and supported new business development.My achievements and contributions include:✔ Built the company's reputation for world-class technical support, which directly resulted in 4+ new accounts (companies were referred to Tera U.S. based exclusively on this reputation).✔ Achieved 100% customer retention for over 10 years by delivering unparalleled, accessible technical assistance to new and established accounts.✔ I was proud of my ability to serve as an attentive and knowledgeable IT and business point of contact to customers, vendors, and staff.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ In my first role with Tera U.S., I planned and managed the installation and implementation of specialized technology systems at customer sites. I ensured the success of IT initiatives by evaluating the precise needs of each customer and preparing detailed strategies and project plans. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ I motivated staff and delegated tasks to team members. In addition, I trained users and provided follow-up technical support. I continually pursued knowledge of IT systems, issues, and challenges, and traveled to Europe twice annually to stay on top of company policies and goals.My achievements and contributions include:✔ Expertly managed all phases of IT project planning, installation, training, and support.✔ Represented the company with professionalism, expertise, and an unwavering commitment to excellence in technology management and support.✔ I was hand-selected to plan and execute projects in the U.K. and Spain (this was in recognition of my superior performance and contributions in managing engagements in the United States).✔ I played an integral role in a major, high-profile installation project at USA Today in Virginia.