- Strategic Vision and Planning: Lead the development of long-term strategic initiatives that align with the company's mission to connect available spaces with those in need, while supporting financial literacy education to ensure housing stability for all.- Growth and Market Expansion: Identify and pursue opportunities to expand the company’s platform into new markets, enhancing access to affordable housing for underserved communities.- Digital Product Strategy: Oversee the direction of digital offerings, ensuring that property managers and individuals benefit from tools that simplify housing management and improve user experiences.- Advocacy and Financial Education Integration: Collaborate with teams to integrate financial education into the platform, ensuring that users not only find housing but also receive the tools to secure and maintain it long-term.- Partnership Development: Build and maintain partnerships with housing advocacy groups, financial education organizations, policymakers, and community leaders to strengthen the company's mission and expand its reach.- Revenue and Growth Strategy: Develop business strategies that ensure sustainable revenue streams while maintaining a focus on the company’s mission of housing security and financial empowerment.- Cross-Department Collaboration: Work closely with product, marketing, and operations teams to ensure all activities align with the company's overarching vision and mission.- Public Representation and Thought Leadership: Act as a spokesperson for the company’s advocacy efforts, representing the company at conferences, in the media, and in discussions with key housing security stakeholders.- Risk Management and Adaptation: Anticipate and address potential risks to the company’s strategy, adapting approaches as needed to ensure the company can meet its goals.

•Client Relationship Management - Acted as the primary point of contact for multiple clients, including Elevance Health, Novalus Tech, Sparkle Innovations, and Myriad Real Estate Solutions, fostering strong relationships and understanding their unique needs and objectives.•Customized Solutions Delivery - Developed tailored solutions and strategies for each client, addressing their specific challenges and requirements, resulting in 37% average increase in project success rate across client engagements.•Stakeholder Communication - Facilitated regular communication and collaboration among stakeholders, including clients, internal teams, and third-party vendors, ensuring transparency and alignment throughout the project lifecycle.•Project Planning and Execution - Led the planning and execution of diverse projects for clients across industries such as Health Care (Medicare/Medicaid), Construction, Data Science, and IT (Software and Hardware), ensuring alignment with client goals and timelines.•Problem Solving and Conflict Resolution - Identified and addressed project issues and conflicts proactively, implementing timely resolutions to minimize impact on project timelines and deliverables.•Medicare/Medicaid Implementation – Facilitate seamless communication and collaboration among cross-functional teams, fostering a cohesive and coordinated effort towards implementation and preparation for go-live readiness with state entities.

•Develop cross-functional complex project plans for migration of a target companies from current infrastructure state to Humana’s environment. •Collaborate with communication lead to develop project migration communication to leadership and associates.•Develop the most effective strategy of transformation from current state to future state•Budget management – Range: 1 million to 5 million•Assist Director in improving PMO maturity from level 2 by identifying cross functional gaps, defining best practices, developing standardization, and creating documents and templates for the team

•Simultaneously deploy 4 to 6 projects that range from 500 – 20,000 mobility devices per project.•Facilitate the following meetings for every project: Internal & external project kick off, Weekly Internal & External Status calls, Go/no-go calls, Project closure, Lessons learned and Steady state transition to Customer Experience.•Complete RCA’s, requirement gathering, project reconciliation on financials and inventory.•Develop and maintain project communication plans, RAID logs, and change controls.•Assisted PMO Director in improving PMO maturity from level 1 to level 4 by identifying cross functional gaps, defining best practices, developing standardization, and creating excel documents with advanced formulas.•Manage multiple projects/programs with budgets ranging from $500 K to $8 M each.•Protected company from $1.5 M revenue loss over 3 projects by deep diving into SOW on every engagement and finding scope issues, missing language, or missing components/devices.•Client satisfaction rating of 100% on every project. Achieved by establishing a rapport with stakeholders, understanding client needs and keeping the lines of communication open on all issues.•Successfully developed 3 complex programs from initiation to transition to operations that required changes to existing processes, playbook development and adaptations of systems to complete implementation.

•Increased customer satisfaction - Turned daily customer call from being antagonistic to conversational by speaking with stakeholders and determining their needs•Large scale deployment with tech installation – Managed deployment of a cellular and VOIP solution at a run rate of 220-250 sites scheduled per week.•Increased deployment metrics - Identified inefficiencies in tech selection and Test and Turn up processes thus reducing the number of canceled visits and reducing call handling times for the call center•Increased Gross Profit Margin from 50% to 62% by identifying gaps in billing and improper payouts for incomplete work orders from technicians. •Improved overall customer satisfaction that led to the client moving forward with 9000+ site project that was originally on hold due the open issues. •Upon assignment to the project I identified pain points for both client and internal teams and proceeded to craft solutions from information that was gathered. As a result, I was able to influence the client to accept the proposed solutions although these changes differed from the strong positions they originally held.

•Managed the overall coordination, implementation, execution, and control of the client's inventory program while simultaneously providing an excellent customer experience.•Coordinated reverse logistics for asset recovery on equipment valued up to $10 million. •Liaison between sales, sales support and project staff.•Evaluate inventory weekly to determine fate based on client’s monthly consumption. •Manage project budget up to $5 million annually. This included invoicing and monthly dashboard reporting for executive review.•Plan project timelines while ensuring proper resource allocation for deliverables.•Reduced project cost by 21% through vendor management and process improvement.•Developed and rolled out new policies to ensure smooth adoption of new programs and processes.

•Same duties as Prologic ITS. A vendor transition was requested by the customer for the programs.

•Provide superior work quality while demonstrating diligence and exceptional problem -solving skills.•Trained to read schematics and prints for roadways and building for construction installations. •Trained to work safely with aerial lifts, extension ladders up to twenty-eight feet and in manholes/utility holes.•Installed and repaired POTS and DSL circuits for both residential and commercial applications. •Utilized Sidekick meter, butt set, TS100 cable fault finder and toner to analyze and repair circuits.•Exceeded company objectives in a timely manner while maintaining outstanding quality.

*Successfully built complex cables for small to large businesses for robotic utilization with a .05% margin of error.