Paula Gustafson Email & Phone Number

Carver, Mn, Us

Carver, Mn, Us

London, Gb

Shakopee, Minnesota, Us

Minneapolis, Mn, Us

Senior business analyst at the parent company of a multi-business unit marketing and visual communications company. In the role, served stakeholders from executive, operations, finance, human resources, technology and other lines of business on various concurrent and long-running projects & initiatives. Worked to create artifacts and planning to support large enterprise projects and programs for internal constituencies and customer-facing audiences. Responsible for directing the work of a delivery team of senior developers in an agile software development model. Coordinated, groomed and prioritized a continuous backlog of items for multiple and concurrent projects, while maintaining velocity and product owner expectations.

Minneapolis, Minnesota, Us

As Manager of Distribution, I am responsible for finalizing the implementation and ongoing distribution of air and vacation product through pricing, reservations, B2B and B2C websites and other distributors. Manage a team of individuals responsible for supporting internal and external customers, interfacing with external vendors and coordination with IT, Sales, Reservations, Accounting and E-Commerce. I work with product owners of customer experience, sales, reservations, accounting and customer engagement to understand system requirements to support process, policy and business strategy – including web services, functional and GUI design requirements, and data collection.

Atlanta, Georgia, Us

Senior Business Analyst in IT continuing the support of MLT Vacations products for B2B and B2C vacation sales. I worked closely with Delta IT teams to align the MLT’s Delta Vacations product with the Delta.com platform, supporting the integration of air and land vacation packages into Delta.com. I was responsible for requirements, design and solution analysis for multiple system implementations while mentoring other MLT Portfolio BAs on the new Delta software development methodologies. These implementations included Enterprise Cars, Walt Disney World My Magic + solutions, automating sample pricing for B2B and B2C sites and analyzing website improvements for usability and error messaging.Furthermore, I assisted multiple departments within MLT’s business units in implementing a Salesforce solution for CRM, sales tracking solutions and customer service support.

Atlanta, Ga, Us

Analyst in the IT department supporting consumer, travel agent, and reservation agent systems, where users can book vacation packages for themselves or clients on the web or within an in-house reservation system. Responsible for initiatives for marketing, sales, product, finance and reservations. Collaborate with designers, developers, trainers, business teams and systems users to create web or in-house solutions that satisfy the business goals.

Bloomington, Minnesota, Us

Currently a consultant for RBC as a senior business analyst in the the operations margins department. Supported the business during a back office conversion -- completing gap analysis, process definition, documentation, testing and data warehouse utilization.

Coaching and consulting business focusing on professional and personal coaching for individuals and businesses.I am not currently accepting clients.

Liason and analyst for multiple departments within the organization. Working in IT, became experienced in the software development lifecyle and gained core competencies in requirements management, analysis and documentation, change managment, testing and training. Worked with SQL-driven systems and data warehouse utilities.

Ma, Counseling And Psychological Services

Bachelor Of Arts (B.A.), Psychology