Paula Gustafson

Paula Gustafson Email and Phone Number

Business Analyst Manager - CATT @ RSM
Carver, MN, US
Paula Gustafson's Location
Carver, Minnesota, United States, United States
Paula Gustafson's Contact Details

Paula Gustafson personal email

n/a
About Paula Gustafson

Technology professional with experience in local government, travel, insurance, print and finance industries focused on strategy, process improvement, IT implementations, integrations, value optimization and adoption. Core competencies include team management, requirements and process analysis, B2B and B2C implementations, roadmap planning, change management and vendor communication. A Business Relationship Manager (BRMP) and Certified business analyst (CBAP) with knowledge of BRM practices, value optimization and development life cycle management.Specialties: Analyzing business needs for process and software improvements and integrations. Working with business users to determine system needs and ultimate business goals, documenting and analyzing recommended interface and technical designs, validating the solutions, and value optimization.

Paula Gustafson's Current Company Details
RSM

Rsm

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Business Analyst Manager - CATT
Carver, MN, US
Paula Gustafson Work Experience Details
  • Rsm
    Business Analyst Manager - Catt
    Rsm
    Carver, Mn, Us
  • Rsm
    Business Analyst Manager -Catt
    Rsm Aug 2024 - Present
    London, Gb
  • Second Story Designs, Llc
    Owner
    Second Story Designs, Llc Mar 2007 - Present
  • Scott County, Minnesota
    Business Relationship Manager
    Scott County, Minnesota Dec 2019 - Aug 2024
    Shakopee, Minnesota, Us
  • Imagine! Print Solutions
    Sr. Business Analyst
    Imagine! Print Solutions Oct 2017 - Dec 2019
    Minneapolis, Mn, Us
    Senior business analyst at the parent company of a multi-business unit marketing and visual communications company. In the role, served stakeholders from executive, operations, finance, human resources, technology and other lines of business on various concurrent and long-running projects & initiatives. Worked to create artifacts and planning to support large enterprise projects and programs for internal constituencies and customer-facing audiences. Responsible for directing the work of a delivery team of senior developers in an agile software development model. Coordinated, groomed and prioritized a continuous backlog of items for multiple and concurrent projects, while maintaining velocity and product owner expectations.
  • Sun Country Airlines
    Manager Of Distribution
    Sun Country Airlines Oct 2014 - Sep 2017
    Minneapolis, Minnesota, Us
    As Manager of Distribution, I am responsible for finalizing the implementation and ongoing distribution of air and vacation product through pricing, reservations, B2B and B2C websites and other distributors. Manage a team of individuals responsible for supporting internal and external customers, interfacing with external vendors and coordination with IT, Sales, Reservations, Accounting and E-Commerce. I work with product owners of customer experience, sales, reservations, accounting and customer engagement to understand system requirements to support process, policy and business strategy – including web services, functional and GUI design requirements, and data collection.
  • Delta Air Lines
    Sr. Business Analyst
    Delta Air Lines Apr 2013 - Oct 2014
    Atlanta, Georgia, Us
    Senior Business Analyst in IT continuing the support of MLT Vacations products for B2B and B2C vacation sales. I worked closely with Delta IT teams to align the MLT’s Delta Vacations product with the Delta.com platform, supporting the integration of air and land vacation packages into Delta.com. I was responsible for requirements, design and solution analysis for multiple system implementations while mentoring other MLT Portfolio BAs on the new Delta software development methodologies. These implementations included Enterprise Cars, Walt Disney World My Magic + solutions, automating sample pricing for B2B and B2C sites and analyzing website improvements for usability and error messaging.Furthermore, I assisted multiple departments within MLT’s business units in implementing a Salesforce solution for CRM, sales tracking solutions and customer service support.
  • Mlt Vacations
    Senior Business Analyst
    Mlt Vacations Apr 2009 - Apr 2013
    Atlanta, Ga, Us
    Analyst in the IT department supporting consumer, travel agent, and reservation agent systems, where users can book vacation packages for themselves or clients on the web or within an in-house reservation system. Responsible for initiatives for marketing, sales, product, finance and reservations. Collaborate with designers, developers, trainers, business teams and systems users to create web or in-house solutions that satisfy the business goals.
  • The Willow Group
    Certified Business Analyst Consultant
    The Willow Group 2006 - 2009
    Bloomington, Minnesota, Us
    Currently a consultant for RBC as a senior business analyst in the the operations margins department. Supported the business during a back office conversion -- completing gap analysis, process definition, documentation, testing and data warehouse utilization.
  • Lantern Coaching And Consulting
    Owner
    Lantern Coaching And Consulting 2006 - 2009
    Coaching and consulting business focusing on professional and personal coaching for individuals and businesses.I am not currently accepting clients.
  • State Fund Mutual
    Business Analyst
    State Fund Mutual 2000 - 2006
    Liason and analyst for multiple departments within the organization. Working in IT, became experienced in the software development lifecyle and gained core competencies in requirements management, analysis and documentation, change managment, testing and training. Worked with SQL-driven systems and data warehouse utilities.

Paula Gustafson Skills

Business Analysis Process Improvement Analysis Sdlc Change Management Requirements Analysis Requirements Gathering Data Warehousing Business Process Improvement Project Management Visio Vendor Management Business Requirements Testing Software Development Business Intelligence Business Process Oracle Sql Oracle Usability Testing Agile Methodologies Sql Software Project Management Training Software Documentation

Paula Gustafson Education Details

  • Saint Mary'S University Of Minnesota
    Saint Mary'S University Of Minnesota
    Counseling And Psychological Services
  • University Of Mn - Morris
    University Of Mn - Morris
    Psychology

Frequently Asked Questions about Paula Gustafson

What company does Paula Gustafson work for?

Paula Gustafson works for Rsm

What is Paula Gustafson's role at the current company?

Paula Gustafson's current role is Business Analyst Manager - CATT.

What is Paula Gustafson's email address?

Paula Gustafson's email address is pg****@****t.mn.us

What schools did Paula Gustafson attend?

Paula Gustafson attended Saint Mary's University Of Minnesota, University Of Mn - Morris.

What skills is Paula Gustafson known for?

Paula Gustafson has skills like Business Analysis, Process Improvement, Analysis, Sdlc, Change Management, Requirements Analysis, Requirements Gathering, Data Warehousing, Business Process Improvement, Project Management, Visio, Vendor Management.

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