I'm an empathetic individual with about 7 total years of customer service experience. I am proficient with SaaS (Software as a Service) models, specifically for social media usage, such as SproutSocial, and other service-related models, such as Shopify and Zendesk, to provide world-class customer service and performing internal processes to ensure that customers are helped as quickly and efficiently as possible. In addition, I have experience in monitoring online reputation scores, reviews (company and/or product reviews), and responses, and personally reaching out to customers when applicable.I've participated in weekly team meetings to discuss new trends, suggest potential changes or improvements to systems or processes to facilitate & streamline our work, and even icebreakers to maintain team morale.My achievements include:- Being promoted to a managerial keyholder position at a fast-paced, high-volume retail store located inside a large shopping mall at my first job. This entailed supervising a team of about 10-15 employees alongside other keyholders, the assistant manager, and the store manager while meeting and exceeding service/sales goal requirements. - Being transferred to a specialized team within just a few weeks of starting employment that communicates with international customers through the company's third-party stores on sites such as Amazon and Walmart, and monitoring their reviews & personally reaching out to those customers when applicable.- Joining the Social Media Response Team, after one month of the previously mentioned transfer, which handled all customer engagements, public or private, on Facebook, Twitter, Instagram, YouTube, and Pinterest.