Gustavo Peña personal email
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Over 15 years leading PM, Delivery and Support Teams. As a Service Manager a main goal is ensure the quality of our services and meet our client’s expectations. Improving the efficiency of our processes and lower the business and operation risks. Also in charge of complying with our Service Level Agreements (SLAs) by following up on incidents, problems, changes, and requirements from all areas.Proven expertise leading certification process for Cisco GOLD Partner and Master certifications programs including their end to end audit proccess.Service oriented Information Technology professional with vast expertise on leading IT projects. Developing my career based on high accountability initiatives and improving leadership skills.Gustavo Peña worked as a Senior Network specialist at IBM in Venezuela over five years.He previously worked as a Networking Sales Support Technician/Engineer.Computer engineer, graduated from Católica Andrés Bello University(Caracas-Venezuela). He has multiple certifications including CiscoCertified Network Associated (CCNA), Cisco Certified NetworkProfessional (CCNP) and Cisco Certified Voice Professional (CCVP)granted by Cisco Systems. Additionally, he is currently workingtowards his Cisco Certified Internetwork Expert (CCIE) Routing &Switching, this being the highest technical certification in the areaof Networking.I hold a European Union passport - able to work in Europe.Specialties: Certifications:• Cisco Sales Expert (CSE).• Systimax Design & Engineering.• Systimax Installation & Maintenance• Cisco Certified Network Associate (CCNA)• Certificación IT Service Management Foundation ver 3 (based on ITIL)• Cisco Certified Network Profesional (CCNP)• Cisco Certified Voice Profesional (CCVP)• Cisco Wide Area Application Services Field Engineer (WAASFE)• Cisco Advanced Routing and Switching Field Engineer (ARSFE),• Writen CCIE Routing and Switching.
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Co-Founder & Services DirectorXbyte Srl Dec 2018 - PresentDominican Republic
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Independent Information Technology ConsultantNo-Company Oct 2018 - Dec 2018República Dominicana -
Services DirectorIqtek Solutions Jan 2018 - Oct 2018Dominican Republic
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Service Delivery ManagerIqtek Solutions Nov 2013 - Jan 2018Dominican Republic
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Delivery ManagerOpenlink Sistemas De Redes De Datos, C.A. Oct 2012 - Nov 2013Venezuela- Creating and periodically re-negotiating Service Level Agreements with theassistance of Sales and the maintenance line manager;- Translating customer requirements into working instructions for Delivery;creating Procedure and Agreement Documents (PAD);- Mitigating and solving escalations with urgency and determination;- Providing detailed reports as per an agreed schedule (or on request), includingmanagement and account performance reports;- Managing the transition phase of transferring the functional, technical andprocedural knowledge to our maintenance and support organization;- Building and maintaining customer relationships;- Ensuring that quality services are delivered with regard to the agreed SLA. -
Senior It Networking SpecialistIbm Global Services Feb 2007 - Oct 2012Projects he has led include:• Design and configuration of a Core Switches and LAN Access Switches,provided to one of the leading banks in the country.• Integration of Cisco and Nortel Solutions at Core LAN, provided toone of the leading banks in the country.• Design and configuration of LAN and WAN, Core-level and remotesites. Also, designed and configuration of Cisco IP Telephony Platformin each of these sites, provided to one of the leading banks in thecountry.• Design and configuration of LAN, at Core. Also, designed andconfiguration platform for Analog and IP telephony, provided to onethe major newspaper of the country.• Design and configuration of Cisco IP Contact Center, brought to oneof the leading newspapers of the country.• Design and configuration of Cisco Data Center Nexus 7k solutions, brought to oneof the leading Bank of the country.In addition to the work of Specialist Networks, he has spent part ofhis time working on tasks of developing demos for several Ciscoproducts. These include various products and IP Telephony SoftwareTools, including Call Manager, Call Manager Express, IPCC , Unity andWAAS. This has enabled his expertise on a wide range of technologies. -
Networking Sales Support Technician/EngineerIbm De Venezuela Feb 2006 - Feb 2007- Responsible for Desinging Cisco Systems solutions including Routing andSwitching, IP Telephony and Others.- Responsible for developing bills-of-material and scopes-of-work; deliveringproduct presentations and demonstrations; developing proofs-of-concept; andevaluating customer infrastructure readiness.
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AuditorPwc Oct 2005 - Feb 2006 -
InternIbm Feb 2005 - Oct 2005- Develop proof of concepts of Cisco Systems solutions including Routing and Switching, IP Telephony and Others.- Responsible for support developing bills-of-material and scopes-of-work; deliveringproduct presentations and demonstrations; developing proofs-of-concept; andevaluating customer infrastructure readiness.
Gustavo Peña Skills
Gustavo Peña Education Details
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Computer Engineering
Frequently Asked Questions about Gustavo Peña
What company does Gustavo Peña work for?
Gustavo Peña works for Xbyte Srl
What is Gustavo Peña's role at the current company?
Gustavo Peña's current role is Co-Founder & Services Director at Xbyte SRL.
What is Gustavo Peña's email address?
Gustavo Peña's email address is gu****@****ail.com
What schools did Gustavo Peña attend?
Gustavo Peña attended Universidad Catolica Andres Bello.
What skills is Gustavo Peña known for?
Gustavo Peña has skills like Ip Networking, Contact Center Design, Lan Switching, Nexus, Ip Telephony, Waas, Cisco Call Manager, Cisco Devices, Ccnp, Ccna, Cisco, Switches.
Who are Gustavo Peña's colleagues?
Gustavo Peña's colleagues are Carlix Peña, Nicole Samantha Jiménez Nicudemo, Komal Parmar, Jeramel Polanco Brun, Niko R, Mayur Patel, Manuel Castillo.
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