• Transformed and cleaned data gathered from Salesforce and Qualtrics using SQL and other data management tools.• Performed text analytics using SQL, Qualtrics, and Excel in order to find quantitative trends within qualitative customer experience data.• Visualized customer experience data using Tableau, PowerBI, and Qualtrics in order to research and present findings in real time to leaders and stakeholders across the organization.• Led data driven discussions in order to uncover and help implement solutions to challenges faced by customers using HealthEquity platforms and products.

• Deliver reports summarizing customer experience data for review by executives, managers, and other stakeholders.• Uncover key touchpoints and embed listening posts to ensure the delivery of a data driven customer experience.• Construct slide decks that influence leaders and teams to establish data driven goals through strategic story telling.• Establish relationships with key stakeholders in order to team up and more effectively develop solutions to challenges uncovered in customer surveys

• Own the ongoing development of a companywide engagement program and create the metrics used to measure its success.• Apply empirical and organizational research to develop surveys assessing the engagement of 3000+ employees.• Leverage BI tools to develop dashboards and reports to distribute analysis to 500+ leaders across the organization.• Create presentations that frame data clearly and concisely in order to provoke discussion and drive action.• Assess and strategically leverage company lines of communication to facilitate and track the circulation of newly developed programs across the organization.• Design and deliver team building trainings focused on successfully overcoming opportunity areas faced by teams ranging from directors to front line leaders.• Develop and conduct the culture portion of new hire orientation for new team members.• Design and deliver comprehensive learning experiences intended to immerse team members into the culture of HealthEquity.• Develop metrics to assess the success of new hire orientation approaches.• Consult with leaders across the organization to develop assessments gauging the success of learning modules.

• Assist a team in the development, distribution, and analysis of a survey used to discover employee training needs,then craft training content aligned with talent management initiatives while still addressing employee needs.• Analyze employee data pulled from the HRIS system in order to create high level reports about employee trends.• Aid with recruitment efforts by identifying high potential populations for positions that are generally understaffed.• Take part in the drafting of communications for the progress of goals, projects, and tasks.

• Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and cooperate.• Design, plan, organize, and/or direct orientation and learning opportunities for students.

• Identify barriers to employability of a multicultural client base and work with them to develop strategies for overcoming those barriers and lead successful work lives.• Challenge clients understanding of their employability through promoting their involvement in challenging activities and developing measurable learning objectives for those activities.• Design, plan, and facilitate orientation or training programs for new co-workers to become better acquainted with organizational procedures.• Support new co-workers by cross-training them on how to handle complex situations faced by other departments in case other staff is not available.

• Collect information about clients through conversation, observation, or tests and develop improvement plans that fit their aptitudes, education levels, physical abilities, and career goals.• Engage and coach clients through programs to promote their health, facilitate social adjustment, alleviate stress, and develop strategies for overcoming stressful situations in their lives.

• Supervise and provide on-the-job training to motivate team members and teach them to maintain a work environment that is in line with the Jamba Juice vision and mission.• Maintain customer satisfaction by providing information on procedures and policies, resolving their complaints, and respectfully answering any questions they had about the store.

• Prepare archival records, such as document descriptions, to allow easy access to information.• Translate historical documents and archival materials from Spanish to English.• Organize data, and analyze and interpret its authenticity and relative significance.