♦ IT professional with over 10 years’ experience with designing, implementing, managing, and maintaining an organization's IT infrastructure.♦ Installing and configuring hardware and software components of the IT infrastructure. This includes servers, storage systems, networking devices, operating systems, and virtualization platforms.♦ Monitoring system performance and reliability. Conducting regular maintenance activities such as patch management, firmware upgrades, and system backups to ensure optimal operation and data integrity.♦ Resolving technical issues related to infrastructure components. Performing root cause analysis and implementing solutions to minimize downtime and disruptions to business operations.♦ Conducting capacity planning to anticipate future growth and resource requirements. Optimizing infrastructure components to improve performance, scalability, and cost-efficiency.♦ Documenting infrastructure configurations, procedures, and troubleshooting steps. Ensuring compliance with industry standards, regulatory requirements, and organizational policies.♦ Developing and testing disaster recovery plans to minimize the impact of system failures or disasters. Implementing strategies for business continuity to ensure uninterrupted service delivery.♦ Developing and testing disaster recovery plans to minimize the impact of system failures or disasters. Implementing strategies for business continuity to ensure uninterrupted service delivery.♦ Collaborating with cross-functional teams, such as network engineers, software developers, and cybersecurity specialists, to integrate and support IT infrastructure requirements. Communicating technical information effectively to stakeholders at all levels of the organization.♦ Supporting, managing, and mentoring entry level IT support members in various technologies.♦ Proven success: MuRata's President's Award 2020, HP Living Our Values 2013, 2014, and 2015; ARMY Achievement Medal (2001, 2003, 2005), Good Conduct Medal (2003).♦ Fluent verbally and grammatically in Spanish and English.♦ Working understanding of Six Sigma (White Belt) and ITILv4 Foundation processes and lifecycle.
Listed skills include Windows Server, Networking, Troubleshooting, Security, and 44 others.