Gustavo Suárez Email and Phone Number

● Coordinate the Performance Management of the Engineering departments in the Latin American region.● Manage Comprehensive Systems such as: CRM, Moodle and Learning Management Systems.● Process Improvement on engineering team productivity by 80% in Q3 2023 to improve service metrics or KPIs in the international Service Network with efficient responses.● Employee Development interest and knowledge through an active online Service Advisory campaign with partners with a regulatory and policy framework.● Implement prioritized Strategic Planning as a key person from the international headquarters (HQ-LATAM) for right implementation in the regional market.● Strategic Planning to Increase market share for new products and technologies by 65% during the first quarter of 2023 with IoT and Cloud service solutions.● Coordinate and implement Training and Certification programs, improving the Development/Retention of employees and business partners Time Management through talent programs (TTT) throughout the LATAM region with a growth of 20% annually, 1st place from 2021 to 2023

● Implement in the team a cycle roadmap of processes and staff learning to continuously improve SPI/SOP through reengineering.● Risk Management by Implement customer retention program (NPS score) increase by 70% through research and UX improvements with needs detection and service/product improvements achieve 1st place in regional NPS in the period 2019-2021.● Leadership market research trends through R&D and technologies for the development of new functions for integration applications in different operating systems as well as administration of networks and telecommunications with service solutions.

Founder and Community Manager for solutions in Social Media● Publish advertising campaigns in a timely manner in the selected media.● Headed operation campaigns (Organic and Payment) in each social channel.● Increased improvements to the segmentations and parameters of each campaign seeking to optimize budgets.● Planned the media budgets of each advertising campaign.● Developed Executive results reports for each advertising Campaign propose and execute changes to the campaigns.

Project Management of training courses for different profiles, with an instructor certification program 95% of the certificates with scores of 100 during the Q3 of 2016 to 2017.● Implement Instructional Design to apply the knowledge acquired and my ability to plan organize and direct the operation of a company. Train new talents.● Develop the Launch management of 20 new products for partners and consumer of the Product Cycle.● Research market trends and emerging technologies (NPI and SPI) of products and development of new features

● Problem-Solving to Improve Technical Support's interaction and response to the engineering team on a variety of projects, reading specifications, researching, performing tests, modifying techniques and solving problems.● Design the launch plan of the product portfolio for partners and end customers.● Increase the client portfolio by 80% during the first year through specific strategies and cloud-based solutions.● Analytical Skills and preparation of the service strategy of the client portfolio

● Decision Making and responsible for monitoring the engineering department's overall operations, ensuring performance efficiency, and everyone's strict compliance with the safety standards and regulatory procedures Launch VAIO IT category in Latin America.● Head of NPI SOP for training and preparations of client portfolio of service strategy.● Launch VAIO IT & Tablet Sony Ericcson in the new brand (Xperia) category in Latin America

● Monitor the completion time of Technical Assistance.● Responsible for monitoring the general operations of the engineering department.● Ensure efficiency in performance and strict compliance by everyone with safety standards.● Improve customer perception of real test products to improve UX experience.

● Monitor the completion time of Technical Assistance.● Support and Maintenance for Windows NT Server 4.0● Replace the national plan for servers and IT assets.● Update and apply Server updates and OS security patches

● Helpdesk and monitor the time for completion of Technical Assistance

● Create a portfolio of Maintenance and Helpdesk clients.● Implement improvements to the platform: service system

● Data Entry and create portfolio of customers.