Gustavo De Mello Email & Phone Number

Porto Alegre, Rs, Br

Montreal, Quebec, Canadá

Montreal, Quebec, Canada

Montreal, Quebec, Canada

São Paulo, Brasil

· Management and follow-up of the CS team · International relations with offices in other countries · Preparation of Onboarding and PDI for members· Update of digital platforms · Implementation of OKRs · Monitoring of SLAs

São Paulo, Brasil

São Paulo, Brasil

Porto Alegre, Rio Grande Do Sul, Brasil

Porto Alegre, Rio Grande Do Sul

· Responsible for managing a post-sales customer journey follow-up team · Monitoring experiences according to quality standards and Customer Experience metrics (NPS, CSAT, and Feedback Management) through analysis, reporting, dashboard, and reports · Creation of personalized sales pitches, conversion, and sales funnel metrics · Implementation of external and internal events · Planning and creation of materials and programs for nurturing and monitoring the consumer experience · Basic Marketing and Graphic Design strategies for greater customer attraction · Teaching basic Portuguese classes to foreign consumers · Auditing experience · Synergy with B2C and CRM update · Onboarding implementation · PDP development

Porto Alegre, Rio Grande Do Sul

AIESEC is a global non-profit organization present in 106 countries and territories. UN partner in delivering the Sustainable Goals for 2030 and recognized by UNESCO. We bring cultural diversity, innovation, and development to Brazil through global exchanges. We engage and develop young people from all over the world, empowering them with four leadership characteristics: · Results orientation · Self-awareness · Empowerment · Global Citizenship

Porto Alegre, Rio Grande Do Sul, Brasil

Porto Alegre, Rio Grande Do Sul, Brasil

Bacharelado Em Administração Pública E Social, Public Administration

Bacharelado, International Relations And National Security Studies