Led a Non-Emergency Medical Transportation (NEMT) team of 11 within WellMed Management, a division of UnitedHealth Group, a Fortune 5 company and the largest healthcare conglomerate. Based in McAllen, Texas, managed transportation operations across the Rio Grande Valley, from Brownsville to Laredo, focusing on project management, process improvement, and vendor management.● Achieved a 91% retention rate, the best in the Texas and Florida network, by applying servant leadership and strong communication through Microsoft Teams. Successfully retained all but one associate, who was promoted internally.● Reduced service level complaints by 82% through strategic vendor management and process improvement initiatives, enhancing overall customer service and satisfaction.● Maintained a driver safety score of 98%, ranking 2nd best in the Texas and Florida network, by implementing effective transportation management practices and continuous operational planning.● Managed inventory and supplies, achieving a 98% accuracy rate in cycle counts through meticulous inventory management and continuous process improvement practices.● Coordinated the purchasing and shipping of critical supplies, ensuring timely deliveries and effective warehouse operations while maintaining strong relationships with vendors.● Utilized Microsoft Excel and Microsoft Project for detailed operational planning and tracking, ensuring successful project completion and alignment with strategic goals.

Hired to lead a team of 5 transporters within the NEMT operations, focused on growing the team and optimizing transportation processes. Successfully navigated challenges during the COVID-19 pandemic while driving operational efficiency and team development.● Led a team of five transporters, growing the team to 11 by 2022, while maintaining a 100% retention rate, best in the network, through effective team building and servant leadership.● Implemented COVID-19 initiatives, integrating mobile technologies and supporting telemedicine, ensuring continuity of care and seamless operations during the pandemic.● Reduced service complaints by 74% by 2022 through strategic vendor management and process improvements, significantly enhancing service delivery and customer satisfaction.

As the Distribution Center Manager, I led a diverse team of 14, including customer service team members, warehouse associates, sales managers, and a fleet of delivery drivers at an order fulfillment center. My role involved overseeing all operational and administrative aspects of the center, with a strong focus on safety, quality, on-time delivery, and cost management.● Managed the supply chain strategy, implementing process improvements that optimized inventory management and reduced operational costs by 15%, contributing to overall efficiency gains.● Turned around monthly revenue from $160,000 USD to nearly $300,000 USD in a 6-7 month period, representing an 87.5% increase by streamlining operations and enhancing customer service and sales processes.● Eliminated a high pilferage rate, reducing shrinkage from 5% to 0% within six months by implementing stricter inventory control measures and enhanced security protocols.● Increased delivery efficiency by 20% by closely engaging with drivers and warehouse staff, reducing delivery costs per unit and consistently meeting monthly and annual budget targets.● Implemented a talent management strategy that included recruitment, training, and development programs, resulting in a 25% improvement in employee performance and retention.● Developed and shared regular performance reports with key partners, maintaining a 100% accuracy rate in inventory control and ensuring the highest levels of quality and efficiency throughout the facility.

Promoted to Transportation Manager, where I took on a leadership role, overseeing logistics transitions, project management, and system improvements across multiple sites, including significant involvement in the consolidation of operations into a mega site in the DFW area.● Led the transition of several sites to a new mega site in DFW, ensuring a smooth consolidation of operations by managing EDI systems, training teams, and creating new SOPs for streamlined processes.● Enhanced my proficiency in project coordination and vendor management, driving successful project outcomes and fostering stronger relationships with freight forwarding vendors, which resulted in a 30% reduction in transit times.● Supported the New York site in resolving a critical hazmat compliance issue, leading a project that restored full functionality to their mailing department, reducing compliance-related delays by 25%.● Directed continuous improvement initiatives across the logistics network, utilizing Lean methodologies to identify inefficiencies and implement changes that increased overall operational efficiency by 20%.

Joined Zebra Technologies following its acquisition of Motorola Solutions, with a key focus on integrating and improving logistics systems across the North American network. Played a pivotal role in reorganizing systems, standardizing operations, and ensuring cohesive processes throughout the newly merged organization.● Collaborated closely with 3PL vendors managing warehouse operations, and was instrumental in streamlining logistics systems to support sites across North America, from Argentina to Canada.● Supported the tower control team in enhancing logistics across multiple sites by developing and implementing Standard Operating Procedures (SOPs), which improved system cohesion by 20%.● Optimized the integration of logistics systems post-acquisition, leading to a 15% increase in operational efficiency through the successful alignment of processes and technologies.● Played a key role in improving vendor relationships and logistics support by facilitating smoother transitions and ensuring high levels of coordination between internal teams and external vendors.

As the District Manager, I led a freight forwarding and warehouse operation, focusing on enhancing client relationships through effective and timely logistics and transportation solutions. My responsibilities included staffing, training, and setting high-performance standards, while also managing carrier KPIs, monitoring expenses, and ensuring compliance with safety and operational procedures.● Reduced processed claims by 21% through the implementation of effective material handling protocols and continuous process improvements.● Decreased ocean transit times by 24% for a top account by developing and executing creative destination port solutions, resulting in improved customer satisfaction and on-time deliveries.● Maintained a 100% customer retention rate and zero employee turnover by fostering strong team cohesion, delivering excellent customer service, and maintaining high operational standards.● Managed budget and financial performance, achieving a 15% reduction in operational costs by optimizing resource allocation and implementing Lean methodologies.● Ensured that all safety and operational policies were strictly followed, leading to a 20% improvement in compliance scores during internal audits.About Mach 1 Global Services:Mach 1 Global Services is a leading provider of international and domestic logistics and transportation services via air, ocean, and ground to origins and destinations worldwide. With over three decades of experience in logistics and freight forwarding, Mach 1 manages complete supply chains, from raw materials to the delivery of finished goods. The company operates 32 company-owned offices across the US, Mexico, China, India, Indonesia, and the UAE, along with strategic partnerships around the globe. Mach 1 is a US Licensed Customs Broker and is committed to quality with certifications including ISO 9001:2008, C-TPAT, Women’s Business Enterprise (WBE), and US EPA SmartWay Transport Partnership.

Joined Mach 1 Global Services as the Operations Manager, where I played a crucial role in expanding the branch’s capabilities from offering domestic trucking services to becoming a full-service international freight forwarding business. I led and operated a team responsible for air and ocean container logistics, import/export custom brokerage, and comprehensive freight forwarding services.● Transformed the branch from a domestic trucking service provider to a full-spectrum international freight forwarding operation, including air and ocean freight, and customs brokerage services.● Increased operational efficiency by 30% through the implementation of new Standard Operating Procedures (SOPs) and Lean methodologies.● Expanded service offerings by introducing international shipping solutions, which led to a 50% growth in client base and significantly enhanced revenue streams.● Led a team that successfully handled complex logistics, ensuring on-time deliveries and compliance with international trade regulations, contributing to a 20% reduction in delivery times.● Managed vendor relations, ensuring high service quality and cost-effective solutions that supported the branch’s rapid growth.

As a key contributor in the early stages of setting up Pinnacle Logistics’ operations, initially under IAS Logistics, I played a vital role in establishing and managing terminals in McAllen and Laredo, TX. My work was pivotal in setting up the DFW-McAllen and DFW-Laredo lanes, overseeing the entire process from site selection to operational launch.● Terminal Setup & Management: Spearheaded the establishment of terminals in McAllen and Laredo, including hiring, training, and coaching teams to ensure seamless operations. Developed operational strategies to optimize efficiency and performance across the Rio Grande Valley.● Vendor & Airline Relationships: Established and maintained critical relationships with airline vendors, securing partnerships that were essential for the terminal’s success in both McAllen and Laredo.● Sales & Business Development: Led sales and business development activities in McAllen and Reynosa, Mexico, driving growth through targeted LTL and FTL service offerings. Achieved a 25% increase in local delivery volumes within the first year.● Service Offerings: Managed and expanded service offerings including LTL/FTL Line Haul Service, airport transfers, bonded CFS warehouse handling, and 3PL management, resulting in a 15% increase in overall revenue.Pinnacle Logistics, now part of the WFS family, benefited greatly from the strong foundation I helped build. This foundation included a comprehensive approach to transportation and logistics services, with a particular focus on LTL and FTL services, bonded warehouse handling, and efficient cargo management.

Promoted to Logistics Manager - Quality (LQM), where I focused on promoting operational excellence and ensuring compliance with international shipping protocols. I managed quality assurance programs, equipment maintenance, staff training, and vendor oversight, contributing to significant improvements in corporate audit results.● Delivered a 96% corporate audit score in 2010, improving from 85%, by implementing robust quality management systems and continuous process improvements.● Developed and enforced SOPs and training programs that improved compliance with international shipping standards, leading to a 30% reduction in non-compliance incidents.● Streamlined the facilities’ equipment maintenance program, resulting in a 25% increase in operational uptime and reducing equipment-related delays.● Improved invoice management accuracy by 20% by enhancing documentation and labeling processes, ensuring that all shipments met Kuehne + Nagel’s strict quality standards.

Began my career at Kuehne + Nagel as an Outbound Supervisor, where I was responsible for overseeing outbound operations, including over-the-road transportation, air export, and ocean export. I managed the forwarding of cargo from Mexico, ensuring seamless transitions either into the U.S. or to international destinations.● Managed outbound operations, ensuring that shipments were processed efficiently and met all international shipping regulations, which resulted in a 20% increase in on-time delivery rates.● Optimized export processes for air and ocean freight, leading to a 15% reduction in transit times and improving overall customer satisfaction.● Enhanced cross-border logistics by coordinating with Mexican and U.S. customs, reducing clearance delays by 25% and minimizing transportation costs.

I began my career in the freight forwarding industry as an Air and Ocean Export Agent at Expeditors International. At 23, I dove into the world of international logistics, coordinating the export of goods via air and ocean freight. I engaged with clients to understand their shipping needs, ensuring compliance and smooth delivery by utilizing Incoterms. I collaborated with internal and external partners, including freight forwarders, airlines, and shipping lines, to guarantee timely and efficient deliveries.● Coordinated the export of goods via air and ocean freight, achieving 100% on-time delivery for key accounts by effectively managing shipping schedules.● Streamlined export processes, leading to a 15% reduction in processing time and improved accuracy.● Collaborated with partners to resolve logistics issues, reducing shipment delays by 20% and boosting customer satisfaction.● Managed inventory levels and schedules for clients, maintaining 95% inventory accuracy and timely replenishment of goods.● Quoted and provided pricing options, contributing to a 10% revenue increase by upselling value-added services.● Ensured compliance with customs regulations and Incoterms, reducing customs errors by 25%.About Expeditors International:Expeditors International of Washington is a global logistics and freight forwarding company, offering air and ocean freight, customs brokerage, and supply chain solutions. Operating in over 350 locations across six continents, Expeditors is recognized for its commitment to excellence, compliance, and innovative solutions in global trade.