Gustavo Frullani Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Program management from start to finish of projects using a hybrid approach with predictive and adaptative methodologies to streamline processes and efforts to achieve organization's goals, maximizing revenue by.
• Management of high-visibility international projects in the major events sector, delivering on time and within budget with above expected quality standards. Reduced Delivery costs by 37%.
• Process improvement within multiple business units achieving cost savings implementing efficient workflows improving overall customer experience. Increased 27% on customer satisfaction.
• End to End alignment for organization operations efforts in projects at strategic, tactical, and operational levels by conducting comprehensive analysis of goals, objectives, policies and procedures. Improved 42% on.

Dubai, Emirados Árabes Unidos

• Management of technology services and infrastructure responsible for the Main Operations Center, Technology Operations Center, and Expo 2020 Headquarters office, involving over 3000 professionals during implementation.
• Optimization of operational readiness levels for field service teams in high-volume service deliveries. Improved 32% on-time delivery.
• Alignment with cross-functional teams to identify and implement best practices and process improvements. Reduction 36% in response and 27% incident resolution times.
• Relationship management with government entities of UAE and Expo 2020 Dubai Head of departments focused on process enhancement. Increased 15% in customer satisfaction.

São Paulo Area, Brazil

• Project management consulting, offering customized solutions with predictive (traditional), adaptive (agile), or hybrid practices, focusing on productivity, cost reduction, processes, integration, operations.
• Development of action plans based on a comprehensive definition of requirements and implementation of tailored solutions. Improved 18% in customer retention.
• Collaboration with clients and their functional areas at strategic, tactical, and operational levels, optimizing communication and processes. Reduction 15% in deliveries costs.
• Identification of opportunities aligned with strategic business objectives. Increase 23% revenue.

São Paulo Area, Brazil

• Project management advisory, offering customized solutions with predictive (traditional), adaptive (agile), or hybrid practices, focusing on outsourcing, new product development, IT services, training, and operational.
• Implemented enterprise service management digital transformation for sales, production, and logistics verticals, Increasing in average the revenue for multiple clients by 25%.
• Optimized delivery processes across multiple departments. Increased 14% in customer satisfaction.
• Managed large-scale projects from initiation to completion. Reduction of 17% in delivery costs.

Rio 2016 Olympics & Paralympics - Summer Games, Brazil

• Project Management of High-visibility IT operations, infrastructure, development, and implementation for Global Events:
• End-to-end training program for systems and services for 1200+ technology users. Increased course completion rates by 23%.
• Managed Operational Staff and 24/7 support coverage during the critical period. Increased 27% in operational readiness.
• Incident Management for Olympic and Paralympic Games period. Improved 34% in response and 24% in resolution time.

São Paulo E Rio De Janeiro - Brasil

• Project management consultancy for diverse sectors and market segments, with an emphasis on outsourcing for new product development, IT services, training, and provision of operational support and technological.
• Planned and executed programs for IT operations and training, enhancing operational readiness by 20%.
• Planned, managed, and delivered services for major events such as accreditation and ticketing, expanding service deliveries by 13%.
• Managed technology services such as incidents, problems, change management, identity/access, and telecommunications. Reduced response time by 37% and resolution time by 23%.
• Planned and defined operational roles, responsibilities, shift schedules, policies, procedures, and operations for IT teams. Increased operational readiness by 26%.
• Implemented SaaS (software as a service) and operational support system integrations for clients, boosting performance by over 15%.

New York, Estados Unidos

• As an Operations Manager, I was responsible for developing and implementing custom strategies to support the client's technology and content creation services.
• Implemented photography digital transformation for multiple photo studios and advertisement agencies, reducing operational by 33%.
• Defined the IT service management strategy for IT infrastructure, training, managed data storage, operational readiness, incident resolution, and business continuity, improving performance by 22%.
• Managed budgets and goals, requiring strong organizational skills, attention to detail, and the ability to work effectively with multiple teams internally and externally, increasing the completion of projects within.

Rio De Janeiro, RJ - Brasil

• As an Operations Consultant, I was the lead for developing and implementing custom strategies to support the technology and content creation services offered to the clients.
• Implemented video editing digital transformation from analogue to non-linear to multiple clients, reducing operational costs by 27%.
• Provided IT operations and training services for the Broadcast and Advertisement industry increasing operational readiness by 17%
• Ensured operational readiness, incident resolution, and business continuity, increasing client satisfaction by 13%.
• Managed goals requiring strong organizational skills, attention to detail, and the ability to work effectively with a team, increasing completion of projects within budget and in time by 11%.

Rio De Janeiro, RJ - Brasil

• Responsible for managing the technical aspects of content creation for corporate events, broadcast and advertisement.
• Implemented post-production digital transformation for visual effects and 3D computer graphics, increasing revenue by 27%.
• Defined the strategic plan for content production's IT operations, processes, policies and procedures, and infrastructure, increasing operational readiness by 23%.
• Oversaw the production of various types of content, collaborating with clients to understand their needs and meet their expectations and standards for quality, increasing client satisfaction by 16%.
• Managed budgets and schedules and effectively coordinated a team of content creators, increasing completion of projects within budget and on time by 17%.

Rio De Janeiro, RJ - Brasil

• Assisted in managing the technical aspects of content creation processes for corporate events, broadcast, and advertisement as well as being a member of the content creation team.
• Implemented event content delivery digital transformation, reducing the time in post-production lifecycle by 32%.
• Coordinated production schedules of content creation for corporate events, broadcast, and advertisement.
• Increased production performance of the the content creation teams, resulting in revenue increase of 13%.

Rio De Janeiro, RJ - Brasil

• Integrated digital processes from start to finish into the real estate and marketing segment, including training and support as well as worked as a desktop publisher designer for content creation in marketing.
• Implemented print publication digital transformation for desktop publishing, reducing costs by 67%.
• Coordinated production schedules of marketing campaigns, increasing project finish within budget and on time by 24%.
• Delivered training program for team induction into digital operation, increasing operational readiness by 34%.