I am a support analyst with over 5 years of experience in technology, specializing in offering effective solutions for various sectors. My certifications in OneTrust, Microsoft and Fortinet among others validate my expertise in crucial areas such as data privacy, cloud computing and network security.In my current role at City Connect, a leading IT services company, I play a cross-functional role. In addition to providing technical support to internal and external users, I am responsible… Show more I am a support analyst with over 5 years of experience in technology, specializing in offering effective solutions for various sectors. My certifications in OneTrust, Microsoft and Fortinet among others validate my expertise in crucial areas such as data privacy, cloud computing and network security.In my current role at City Connect, a leading IT services company, I play a cross-functional role. In addition to providing technical support to internal and external users, I am responsible for managing the Office 365 environment, network and database support, and supervising service desk and monitoring systems. My proactive approach to detecting and preventing anomalies and outages in monitored environments is fundamental to ensuring operational continuity for customers.I constantly look for ways to optimize processes and reduce operational expenses. I implement effective strategies that not only improve efficiency, but also help control costs while maintaining the high quality standard of services offered. My passion for technology motivates me to always stay up to date with the latest market trends and methodologies, ensuring that my skills are aligned with the ever-evolving demands of the IT industry.I am committed to contributing to the success of the team and organization by combining my technical experience with solid interpersonal skills. I am a diligent problem solver, able to work under pressure and adapt quickly to new challenges. I look forward to applying my experience and knowledge in a dynamic environment where I can continue to grow professionally and add significant value. Show less

Monitoring and following up on the performance of the network, sites and infrastructure, acting to detect anomalies and avoiding unavailability in the environments.Network support, configuration, modification and correction of network and security equipment, such as firewalls, routers, switches and access points (Meraki, Fortinet, Cisco).Configuration and maintenance of monitoring tools such as Zabbix and Grafana.Monitoring, maintenance and creation of VPNs.Recording and… Show more Monitoring and following up on the performance of the network, sites and infrastructure, acting to detect anomalies and avoiding unavailability in the environments.Network support, configuration, modification and correction of network and security equipment, such as firewalls, routers, switches and access points (Meraki, Fortinet, Cisco).Configuration and maintenance of monitoring tools such as Zabbix and Grafana.Monitoring, maintenance and creation of VPNs.Recording and monitoring incidents and dealing with operators and equipment suppliers. Show less

Maintenance of computers and servers.User support.Implementation and management of the backup plan.Management of the proper functioning of the ERP software (Alterdata).Implementation of automation to shut down servers in the event of a critical power outage, during non-company working hours.

Supervision of store operations support. Managing the smooth running of the ERP software (RMS). Implementation of the IT system.Integration between company systems. User supportAnalysis of new management tools Monitoring database performance.Process mapping and analysis, seeking to optimize the system.Implementation of a new HR system.

Managing the proper functioning of the ERP software (RMS).Integration between company systems. User support.Analysis of new management tools Monitoring database performance.Process mapping and analysis, seeking to optimize the system.Implementation of a new front-of-store system.

IT area management.Responsible for the company's operating systems.Coordination of the IT team.

Managing the proper functioning of the ERP software (RMS).Implementation of an IT system.Integration between company systems. User support.Analysis of new management tools Monitoring database performance.Process mapping and analysis, seeking to optimize the system.

Implementation of the RMS system at clients. Training of RMS modules. Process mapping.RMS customer support.

Strategic consulting, including business plan and sales strategy development, process and activity mapping, implementation of process optimization.