• Providing monthly bookkeeping functions for various of corporate clients,• Accounts receivables/payable cycle management,• Account Reconciliation.• Communication with the clients about their books of accounts and corresponding with otherindividuals involving in the accounting process as required.

• Accounting system technical support• Reconciled general ledger accounts, submitting month-end close reporting• Built, automated, and executed reporting processes using MS SQL Server• Validation of supplier documentation according to company standards• Proposed, developed, and implemented financial changes and improvements• Interacted regularly with a customer base comprised of Group Leaders, Team Leaders, and Project Leaders.• Optimization of working methods

• Convert dialogue and convey the intent of the original speaker• Translate a question or request clearly and accurately, conveying phrasing and intention as it relates to the subject.

• Assisting in the formulation of targets for individuals and a team of 20 people.• Answering questions from staff and providing guidance and feedback.• Measure performance with key metrics such as call abandonment calls waiting and Quality Control.

• Maintain and develop internal support and call center quality standards.• Review a subset of support agents’ conversation calls.• Discuss and explain feedback with agents in regular meetings• Help agents improve their performance with specific instructions and constant support

• Receiving and placing customer service telephone calls.• Resolving customer complaints, managing database records on customer service issues.• Maintaining solid customer relationships by handling questions and concerns with professionalism.