Gustavo Jaca Email & Phone Number

Córdoba, Argentina

• Conducted thorough analysis of e-commerce revenue and delivery data from 2016 to 2018. Identified revenue patterns, popular products, and delivery efficiency metrics. Implemented an ELT data pipeline using SQLite and Airflow. Utilized Matplotlib and Seaborn for data visualization to extract insights on revenue trends, product preferences, and delivery statistics• Conducted a thorough home loan risk assessment initiative to forecast the repayment abilities of home loan applicants. Managed, visualized, and processed a dataset comprising over 350,000 transactions. Trained supervised models (Logistic Regression, Random Forest, Decision Tree, LightGBM) achieving an AUC ROC score exceeding 0.75.• Created an image recognition system with ResNet-50 CNN in TensorFlow. Implemented a UI for image uploads and a Flask API for processing and class predictions. Developed under the microservices paradigm using Docker, APIs for interconnection, and Redis as the task manager. Conducted stress and load testing with Locust to evaluate concurrent request capacity.• Implemented vehicle make and model classification for e-commerce using CNNs. Cleaned, visualized, and augmented the dataset, achieving a 77% precision rate. Deployed on AWS instances via Docker as an API-based web-service application.• Conducted sentiment analysis on movie streaming platform reviews using techniques like BoW, TF-IDF, and word embeddings. Developed a sentiment analysis model with a 0.95 AUC ROC score for detecting positive and negative sentiments in movie reviews.• Developed an insurance policy generation chatbot using GPT-3 turbo as the language model. Interacts with users through natural language conversations, utilizing a vector database of company-specific policies for tailored responses. Capable of retrieving the latest insurance news from the internet and summarizing it for users. Implemented with Langchain framework, chainlit for UI, and Qdrant for the vector database.

• Developed a Portability Consultation Service tailored for Telephony systems, encompassing billing generation and routing optimization. • Implemented a system based on an ETL module, fetching daily update files from an FTP (~ +10k new ported numbers per day) and applying changes to the Operational database. Utilized SQL Server for the database and Python for ETL, update logic, error handling, and logging.• Enhanced and maintained a Carrier Clearance System, utilizing CDR (Call Detailed Records) data containing minute traffic exchanges between networks.• Implemented DETRAF to generate reports determining operators' payment or reception for network traffic, following government regulations.• Utilized SQL Server for both the relational database and the importing and processing logic, managing CDRs from Session Border Controllers or Softswitches and executing logic related to Carrier Interconnections.• Co-designed the whole architecture for a new project, aimed at delivering an omnichannel support system.• Investigated between different stacks and technology and evaluated multiple architectures to determine the best scenario according to pre-existent proprietary solutions. • Manage Support and Dev teams, ensuring alignment with organizational goals and fostering success, develop and execute strategies to elevate after-sales experience, enhancing satisfaction and loyalty.• Collaborate closely with the CEO to contribute insights, drive sustained growth and innovation, and evaluate and recommend cutting-edge technology solutions to optimize operational efficiency.• Cultivate enduring relationships with customers, partners, and vendors to achieve shared objectives.• Lead and manage special projects leveraging strategic foresight and operational expertise.• Lead and initiate new projects by dissecting client requirements from technical and functional lenses while aligning them with the overarching business model.

Córdoba, Argentina

• Led the commercial team, ensuring alignment with department objectives.• Managed operational challenges and client relationships effectively.• Planned and tracked annual Business Plan progress, guiding quarterly objectives.• Diversified business portfolio through new opportunities and innovative solutions.• Cultivated relationships with key domestic and international suppliers, optimizing partnerships.• Participated in 10+ international events, fostering connections and market insights.• Developed and managed projects contributing to company growth and market positioning.• Provided comprehensive performance insights to the Board of Directors.• Contributed expertise to regional expansion efforts and adaptation for new markets.• Utilized Research and Development initiatives to drive continuous innovation and growth.

• Developed Business Dashboards utilizing Tableau and Big Query to drive informed decision-making.• Managed and analyzed high-volume Internet Traffic to extract actionable insights and optimize performance.• Interpreted marketing statistics to identify and capitalize on emerging trends, facilitating strategic planning and resource allocation.• Integrated Business Intelligence (BI) systems with traffic management platforms to streamline data workflows and enhance operational efficiency.• Coordinated cross-functional teams within the department to ensure seamless collaboration and achievement of project objectives.

Córdoba, Argentina

• Led the development of tailored products and services for the Telecom Market, driving growth.• Implemented value-added solutions for the Commercial department, enhancing customer satisfaction.• Conducted research on emerging technologies and market trends to inform strategic decisions.• Provided technical support for crafting compelling proposals and addressing client needs.

• Cultivated relationships with new suppliers to expand product offerings and competitiveness.• Offered technical consultation and optimized procurement processes for mobile operators.• Presented commercial offers and showcased technical expertise in Telephony sector contests.

• Directed and empowered the Support and Operations Team, fostering a culture of excellence and accountability.• Managed customer accounts, overseeing problem resolution and delivering high-quality Level 3 support services to ensure client satisfaction.• Played a pivotal role in evaluating Next Generation Network (NGN) projects, strategically planning and consulting on new telephony products, and optimizing NGN networks for enhanced performance.

• Conducted comprehensive training sessions and courses in both Argentina and Brazil, equipping team members with the skills and knowledge needed to excel in their roles.• Provided extensive pre-sales and post-sales support, nurturing client relationships and ensuring a seamless experience throughout the customer journey.

Diplomatura En Ciencia De Datos, Aprendizaje Automático, Data Science, Machine Learning

Activities and Societies: Análisis y Visualización, Análisis Exploratorio y Curación de Datos, Introducción al Aprendizaje Automático.

Diplomatura En Big Data Y Business Analytics

Ingeniero En Telecomunicaciones