🔍 IT professional with around two years of experience in IT infrastructure monitoring.My goal is to ensure that digital operations run smoothly, using tools like Zabbix, Grafana, and Dynatrace to detect and resolve issues before they impact users. In my N1 role, I monitor the performance of servers, databases, virtual machines, and applications in the healthcare sector. I participate in opening and supporting investigative war rooms, coordinating and escalating technical teams to resolve critical and non-critical incidents.As a NOC analyst, I have developed skills such as using ITSM tools (ServiceNow) and APM (Dynatrace). I have learned about troubleshooting, proactive server monitoring, and alert dashboards. Additionally, I have honed soft skills like teamwork communication, analytical ability, creating and maintaining clear documentation on procedures, handling and diagnosing incidents, evaluating potential incidents with urgency, and quickly adapting to new technologies and processes in a dynamic environment.Currently, I am studying computer networks to specialize in infrastructure, enabling me to solve problems, create innovative solutions, and contribute to the vast world of technology. 😊💻